ITIL v3 wiki : The important thing to realise is that it’s not just a book but online facilities as well (available for 90 days) including presentations more example questions and answers and tutorial help if you need it – hence the price. This is all you’ll need to pass the exam (being a required 65% pass mark).The book itself looks like a printed word document with no colour which is adequate. A colour electronic version is available for free online not that I used it.Improvements would be more practical examples to illustrate the concepts and even more example questions and answers online (although search on the internet and you’ll find these for free) but this should merely increase your pass mark over and above that necessary.Always buy the latest version as the syllabus does change.
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