! Saves you time. © The Art of Service Page 3 Toolkit Service Catalogue Management Step 1 Start by reviewing the PowerPoint presentations in the following order: 1.
Service Catalogue Management Intro Presentation.-This presentation gives an introduction to the toolkit. 2.
Service Catalogue Management ITIL V3 – Presentation 2 provides a detailed and comprehensive overview of Service Catalogue Management in the specialist areas of ITIL Version3 and in particular, within the Service Level Management and Service Catalogue Management processes as part of the Service Design phase. 3.
Service Catalogue – Reasons, Hint & Tips – Presentation 3 provides arguments for the implementations of an efficient service catalogue, with ideas, suggestions, hints and tips for how to ensure its success, with regards to its functionality and customer response.
These presentations will give you a good knowledge and understanding of all the terms, activities and concepts required within Service Catalogue Management.
They can also be used as the basis for management presentations or when making a formal business case for Service Catalogue Management implementation.
Make sure you pay close attention to the notes pages, as well as the slides, as references to further documents and resources are highlighted here. © The Art of Service Page 4 Toolkit Service Catalogue Management Step 2 This section is intended to walk you through the creation of your organization’s service catalog.
The first document is a one-page overview of the 8 steps of the creation process.
This is supplemented by a description of each step in the process, presenting context, terms, and guidelines for creating a relevant service catalog for your organization.
Below is an itemized list of supporting documents and resources. 1. 2. 3. 4. 5. 6. 7. 8. 9.
Eight Steps to an Effective Service Catalog Service Definitions Business and IT Service Mapping Service Enablers Establishing Agreements Cost of Service and Pricing Service Catalog Perspectives Publishing a Service Catalog Catalog Maintenance and Improvement Step 3 If you did not look at the supporting documents and resources when prompted during the PowerPoint presentations, do this now.
Below is an itemized list of the supporting documents and resources for easy reference.
You can use these documents and resources within your own organization or as a template to help you in prepare your own bespoke documentation.
Service Catalogue Management: 1.
Policies, Objectives & Scope 2.
Business and IT Service Mapping 3.
Service Catalogue Medium 4.
Service Catalogue Large © The Art of Service Page 5 Toolkit Service Catalogue Management
Read more about ITIL Version3 : Service Catalogue Management ITIL V3 Presentation 2 provides a detailed….: