ITIL Youtube : This certification kit is exactly what is needed. It comes with both a pdf book for reading as well as an online presentation course. The highest value of this kit is the online presentations which are separated into ‘bite-sized’ modules for you to watch and listen to and include some additional pointers. After the presentations there are checkpoint questions to reaffirm what you’ve read/seen. At the very end there is a sample test which was exactly the style of questions that were presented to me when I sat for the exam. After reading the material and going through the presentations I went and took my test and passed on the first try. I highly recommend this product from the Art of Service and look forward to moving further along the intermediate path.
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