ITIL News The Art of Service

Financial regulatory guidance over deployment of open source software (IT-Director.com)

blokdijk — Sat, 25 Mar 2006 20:34:45 +0000

Financial regulatory guidance over deployment of open source software (IT-Director.com)Should there be financial regulatory guidance over the growing use of open source software in the UK financial services sector?
Adobe releases new Flash software for mobile devices (InfoWorld)( InfoWorld ) - Adobe Systems on Tuesday introduced Macromedia Flash Lite 2 and Macromedia Flash Player SDK 7, the latest versions of software products that let users of mobile phones and consumer electronics devices view Web sites that use Flash. Flash Lite 2, a Flash player for non-PC devices, and Flash Player SDK 7, the Flash player for consumer electronics devices, will allow device
Editing Ergonomics - EMediaLive.comEditing ErgonomicsEMediaLive.com, CT - 19 minutes ago… They might be incompatible with a piece of software that we … that the Intous3 takes up a lot more desk space, which … on the stick and a base to help make using …

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Advanced Help Desk Launches Its New Web Based Help Desk Software Solution To Improve Online Customer Service (PR Web)

blokdijk — Sat, 25 Mar 2006 20:33:44 +0000

Advanced Help Desk Launches Its New Web Based Help Desk Software Solution To Improve Online Customer Service (PR Web)AdvancedHelpDesk.com: Recent creation of a Web-based customer support & service desk software solution saves online business owners tons of customer support hours and improve customer service while reducing costs. [PRWEB Dec 29, 2005]
The Manager Minute (Sun-Sentinel)Math was Nikol Gonzalez’s favorite subject in school. She worked as a bank teller while obtaining her degree in accounting and finance from Florida Atlantic University.
Who’s Messing with Your Documents? (Compliance Pipeline)It wasn’t so long ago when we were all talking about the ability to provide document access to many users over the Web. Now the problem is controlling that access in a miasma of highly sensitive documents.

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Pen pals (San Francisco Bay View)

blokdijk — Sat, 25 Mar 2006 20:32:43 +0000

Pen pals (San Francisco Bay View)Speak up for a child in foster care. San Francisco’s foster children need your help. Be a Court Appointed Special Advocate. Men and people of color are especially needed. Training provided. Call for upcoming orientations dates and locations, 415-398-8001. Info, www.sfcasa.org.
Autotask Offers Professional Services Group (RedNova)RENSSELAER, N.Y., Dec. 29 /PRNewswire/ — Autotask has announced the deployment of a new Professional Services Group to help IT service and solution providers maximize the benefits of the company’s productivity software solution.
Software provides IT asset management for SMBs. (ThomasNet)Offering SMBs way to centrally discover, manage, and track IT assets, NetSupport DNA v2.5 features alerting module for tracking changes from enterprise level down to PC level. Software distribution scheduler allows specific time and date to be set when initiating package deployment for optimized resource management. Program also provides hardware and software inventory, application and web

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Juniper Networks Layered Security Solution (ISP-Planet)

blokdijk — Sat, 25 Mar 2006 20:31:41 +0000

Juniper Networks Layered Security Solution (ISP-Planet)Wombat Help Desk works with the Platypus Billing System to manage trouble tickets in a way that ensures problems get resolved.
Cell Phone Users Dissatisfied With Online Help: Report (Advanced IP Pipeline)Web access is extremely important according to 83% of cell phone users, yet only 29% are currently satisfied with using online help to resolve wireless data problems, according to a report by Detacon Inc.
Is OpenOffice really bugged? (Deccan Herald)The OpenOffice project vividly illustrates the limitations of open source as a way of producing software.

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Speedev enhances application lifecycle offering (InfoWorld via Yahoo! News)

blokdijk — Sat, 25 Mar 2006 20:30:41 +0000

Speedev enhances application lifecycle offering (InfoWorld via Yahoo! News)Speedev this week upgraded its application development lifecycle offering that is geared toward managing software products and projects.
A look at Joe Nacchio (Denver Post)New York Brooklyn’s gritty neighborhood of Red Hook is less than an hour’s drive from woodsy Mendham, N.J., but the two places are worlds apart. Red Hook, near where Joseph Paul Nacchio’s family lived around the time he was born in June 1949, is a waterfront district of aging shipping yards, warehouses, tenements and stone
Through his Webcam, a boy joins a sordid online world (The Times Argus)The 13-year-old boy sat in his California home, eyes fixed on a computer screen. He had never run with the popular crowd, and long ago had turned to the Internet for the friends he craved. But on this day, Justin Berry’s fascination with cyberspace would change his life.

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Ford�s Fix Could Send Help Desk Offshore (Systems Management Pipeline)

blokdijk — Sat, 25 Mar 2006 20:29:39 +0000

Ford’s Fix Could Send Help Desk Offshore (Systems Management Pipeline)General Motors Corp. isn’t the only troubled automaker looking to run a more-efficient IT shop. Under a new outsourcing deal, Ford Motor Co. is driving toward a more-simplified IT operation by centralizing key technology operations and aggressively adopting standards.
Fujitsu Siemens to buy Siemens unit (InfoWorld)( InfoWorld ) - Fujitsu Siemens Computers BV on Wednesday said it plans to acquire the Product Related Services Division of Siemens AG’s Siemens Business Services group. The companies did not disclose the price of the acquisition, which is expected to close in March 2006. The Product Related Services Division, which offers IT services including help-desk functions as well as maintenance
Microsoft’s Continental Quagmire (BusinessWeek)The European Commission insists the software giant isn’t complying with a 2004 antitrust ruling. Microsoft says the rules keep changing

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Pen pals (San Francisco Bay View)

blokdijk — Sat, 25 Mar 2006 20:28:39 +0000

Pen pals (San Francisco Bay View)Speak up for a child in foster care. San Francisco’s foster children need your help. Be a Court Appointed Special Advocate. Men and people of color are especially needed. Training provided. Call for upcoming orientations dates and locations, 415-398-8001. Info, www.sfcasa.org.
EU threatens Microsoft with penalties (BusinessWeek)DEC. 22 6:50 A.M. ET The European Union took new legal steps against Microsoft Corp. on Thursday to ensure better compliance with its 2004 antitrust ruling, threatening fines of up to 2 million euros ($2.37 million) a day if the software giant does not meet its demands.
Ford’s Fix Could Send Help Desk Offshore (Systems Management Pipeline)General Motors Corp. isn’t the only troubled automaker looking to run a more-efficient IT shop. Under a new outsourcing deal, Ford Motor Co. is driving toward a more-simplified IT operation by centralizing key technology operations and aggressively adopting standards.

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Ford�s Fix Could Send Help Desk Offshore (Systems Management Pipeline)

blokdijk — Sat, 25 Mar 2006 20:27:37 +0000

Ford’s Fix Could Send Help Desk Offshore (Systems Management Pipeline)General Motors Corp. isn’t the only troubled automaker looking to run a more-efficient IT shop. Under a new outsourcing deal, Ford Motor Co. is driving toward a more-simplified IT operation by centralizing key technology operations and aggressively adopting standards.
IBM Acquiring Bowstreet (Business Intelligence Pipeline)The move will help IBM expand its SOA offerings.
Pfizer Selects Netopia NBBS Remote Management Software to Support Broadband-Enabled Workforce (RedNova)Netopia, Inc. (OTCBB:NTPA), a market leader in broadband equipment and service delivery software, today announced that Pfizer, Inc.

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LiveTime Software Announces Version 3.7 of its Java-Based Customer Service and Support Applications with Integrated (PR Web via Yahoo! News)

blokdijk — Sat, 25 Mar 2006 20:26:36 +0000

LiveTime Software Announces Version 3.7 of its Java-Based Customer Service and Support Applications with Integrated (PR Web via Yahoo! News)Newport Beach, CA (PRWEB) December 14, 2005 — LiveTime Software , a leading provider of Java -based Customer Service and Support software, today announced the availability of LiveTime Help Desk version 3.7 and LiveTime Support Desk version 3.7. The introduction of project management, invoicing wizards, and knowledge management workflows, combined with significant performance enhancements make
NaviSite Formalizes Help Desk Product Offerings for Applications and Desktops (Web Host Directory)NaviSite, Inc. a leading provider of IT hosting, outsourcing and professional services for mid- to large-sized organizations, today announced that it has launched formalized Help Desk Support Services for enterprise applications and desktop computers.
LiveTime Software Announces Version 3.7 of its Java-Based Customer Service and Support Applications with Integrated (PR Web)New web-based, J2EE help desk and service desk software now includes invoicing wizard and knowledge base workflows. [PRWEB Dec 14, 2005]

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LiveTime Software and Rave Computer Announce Hardware Distribution and Sales Agreement (PR Web)

blokdijk — Sat, 25 Mar 2006 20:25:35 +0000

LiveTime Software and Rave Computer Announce Hardware Distribution and Sales Agreement (PR Web)Partnership Expands to Include Help Desk and Support Desk Appliances [PRWEB Nov 29, 2005]
HELP DESK: Record company recalls CDs (The Charlotte Observer)To understand what record company Sony BMG did that was so despicable — and why a pair of lawsuits were filed against it last week — you have to understand what a rootkit is.
Software Directory (Motor Trader)Motor Trader takes a look at what some of the major UK automotive software companies in the UK have to offer. Autoview delivers operational capability across all areas of the dealership from showroom to banking.

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