ITIL3 : This kit was the only source I used while preparing for ITIL Foundation exam. I have to admit I usually hate reading study books but I read this book twice before my exam. Don’t forget to highlight :). E-learning gives you a great overview on the chapters and it is easy to follow. I am a mechanical engineer myself and this was my first experience with regards to any subject about IT service management. I passed the exam with 90% and already used some of the tools of ITIL in my projects. Dont forget to do some practice tests before the exam. Good luck. Ender
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