ITILv3 Foundations : I purchased this ITIL Foundations book admittedly because the cover of the book looked cool. I was pleasantly surprised that the book included quotes direct from the Cabinet Office and narratives that helped me apply the concepts to real life situations making this easy and enjoyable to read and apply. I was even more pleased when I signed up for the complimentary eLearning courses offered in this kit. Representatives from the Art of Service contacted me and resolved my issue (and enhanced my services too!).
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