The concept of knowledge management has increasingly been gaining notice in the business world. Many companies have been attempting to implement a form of knowledge management. It means that these companies are looking into their IT systems, company processes, company structure and company trainings to facilitate knowledge transfer within the company and possibly beyond when it is necessary.
Well, companies know that they need to have an edge over their competitors if they want to rise above them in the industry. For example, if the company’s business is service oriented they have to continuously make their customers happy and satisfied. This can possibly be done through on the job trainings. This way experienced customer service associates can share their experiences and guide the rookies on how to best serve the customers. Service innovation is as important as well.
Anyway, this is just an example on how one company can approach knowledge management implementation. Every company would have to examine how they can best approach their own knowledge management. Knowledge management has no single definition so companies may have to a bit creative and adaptive as well.
For a company which is planning or at least looking into implementing knowledge management it would have to do homework first. The company would have to do research on it. Fortunately, the internet is available. It would be a good resource for the company’s research. There are quite many knowledge management PDF files available there. Some companies who have implemented or least conducted a test in knowledge implementation would share their experiences and their findings. Academics would also share their share of studies as well. Now with these resources, companies would have a way to research on it and perhaps have a greater chance of a successful implementation.