Knowledge management per se refers to the methods or the practices used by various organizations in creating, accessing and distributing knowledge within. The concept of knowledge management can actually be used in a broad sense and the range of sectors in the community that can use it is quite wide.
The body of knowledge an organization can possess comes in many forms. It could be within the people they have. They might have experts in their field and they may have people have vast experiences in their line of work. This knowledge may also be put within a repository wherein the whole organization can pull out information from it whenever there is a need to.
Accessing and distributing the knowledge is another matter though. If the company has a computer based repository, then its employees can easily get the information without or with minimal human contact. The organization can also impose a system wherein a person who needs certain knowhow can have a mentor or he can ask certain individuals who are experts in some aspects of the company. The company could also organize trainings so that the knowledge their employees have can be enhanced. Of course, all of these efforts are done in the interest of increased productivity and competitiveness.
Every company or organization has a way of doing things. The circumstances they are in may be unique to others so they must learn to set up their own knowledge management practices. They can look at best practices and other successful knowledge management practices. But they need to apply them in the organization in the most appropriate way.