The Siebel CRM on demand is one of the latest releases of the Siebel Systems. On March 2005, the Oracle Corporation, the company which tied up with Siebel Systems, an equally known and established software solutions company, announced the release and availability of the Siebel Customer Relationship Management On-Demand version 7.0.
With this new release, the Oracle Company and the Siebel Systems are very proud to announce another breakthrough that this system can perform and do for the business. This version has widened the capacity of the Siebel CRM On-demand system by incorporating the first and the high-tech Siebel Systems Customer Relationship Management On-Demand Call Center capability. This built-in feature is hosted within the Siebel CRM itself. By having this, any company, either in large or small scale can now easily supervise and direct dynamic customer channels of communications.
It is known to majority of business owners that the state of the art in customer relations is primarily channeled thru interactive voice response or the IVR. This is the reason why Siebel Systems and Oracle Company have thought about incorporating this feature on their new On Demand Siebel CRM to ensure that the business can capture this capability.
Now, with this technology, majority of businesses can now have the capability to provide customer service thru IVR and begin deploying and building call centers to allow for their services to reach majority of the clients. But this time, the business will not be trapped in building a highly costing call center which will involve infrastructure in the hardware, software, and enhancement procedures.