learning tree ITIL : This book is excellent for the ITIL foundation certification exam! It provides pretty good overview of ITIL concepts that is very clear and concise. I do wish there were more practice tests (and there were some grammar/spelling mistakes) but rarely are there test prep books that cover content so extensively in a concise matter like this. Most importantly the best thing is the huge online resources that are offered. There are lessons online and additional practice tests. Thanks for helping me pass the ITIL!
David Hua (San Diego CA United States)
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