A Service Level Agreement or SLA is a document which defines the services agreed upon by the service provider to the customer or organization so as to insure that all business needs of the customer are supported. It details everything that is expected by the customer from the service provider and vice versa. Several free essays on service level agreements are available on the web for download or for a minimal fee.
But before you start paying for and downloading service level agreement essays, try some of their free samples. If a particular website is offering free service level agreement samples, make sure that the proper items are defined:
What is a Service Level Agreement? Typical answers would include the statement above. They may or may not have more information on the definition but basically, they are all the same.
Essays on service level agreements, including free ones, should also contain the purpose of the SLA. This will include the services that are being offered, the expected quality of service, inclusive dates, expirations, renewals, etc.
Other portions of the free samples could also include the people responsible for the preparation, writing and signing of the SLA.
If you are looking for other free essays and articles on service level agreements that focus more on the proper negotiation of SLAs, then a few minutes of searching on the net is all you need. Several websites offer free essays on service level agreements that focus more on tips and strategies on effective service level agreements, templates and examples of SLAs, risk management in SLA, and many more.
Websites like www.sourcingmag.com offer free essays on service level agreement that are truly worth reading.