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The proof is in the pudding
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| Written by TAOS |
| Supplier Selection is a difficult and often time consuming task to ens... (995 more chars) |
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All you can eat Buffet…
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| Written by TAOS |
| The hotel I am staying in atm only offers buffet style breakfasts – c... (1182 more chars) |
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My SLA is your UC
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| Written by TAOS |
| I am currently training a group in ITIL Foundation Program. What’s p... (1403 more chars) |
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ITIL V3 Intermediate exams set to challenge
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| Written by TAOS |
| /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 ... (2809 more chars) |
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Calling all Service Desk Staff
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| Written by TAOS |
| I’ve been scouring the WWW looking for the strangest IT Service ... (736 more chars) |
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It’s about time…
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| Written by TAOS |
| Since the start of ITIL v3 last August, our clients have been asking w... (1041 more chars) |
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If I had my way … Part 2
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| Written by TAOS |
| Last blog, I “vented” my frustrations toward our beloved suppli... (1175 more chars) |
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If I had my way….
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| Written by TAOS |
| As ITILISTIC as I am, I continually relate ITIL to my everyday life…... (1798 more chars) |
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Piggy in the Middle….
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| Written by TAOS |
| Last Blog, I talked about SLM developing relationships with the customer. ... (1958 more chars) |
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If you don’t have a relationship, can you provide quality service?
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| Written by TAOS |
| I recently had a conversation with a SLM about the quality of the relationship the... (1442 more chars) |
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I’m guilty… Are you?
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| Written by TAOS |
| We’ve all done it.. haggled to get the best price for whatever ... (1699 more chars) |
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IITL V3 Fire up the engines…
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| Written by TAOS |
| It’s getting closer… the release of the new ITIL V3 Capability... (1410 more chars) |
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Expect the unexpected….
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| Written by TAOS |
| Whilst training this week, one participant recanted a story about his own c... (1253 more chars) |
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One Man(Person) Band…
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| Written by TAOS |
| I recently had a participant in my ITIL Foundation course who is literally the entire ... (1394 more chars) |
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ITIL “Infra-Culture”
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| Written by TAOS |
| ITIL “Infra-Culture” I’ve been thinking…. ITIL has a... (1042 more chars) |
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Foundation exam tips….
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| Written by TAOS |
| During my last ITIL Foundation program that I took with 20 participants, great d... (2836 more chars) |
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Who is responsible?
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| Written by TAOS |
| Who is responsible? Yes – it’s another soap box blog… but ... (1978 more chars) |
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Breakfast anyone?
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| Written by TAOS |
| If you have looked around our website lately, you would have noticed that there is a... (979 more chars) |
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What’s in the Toolkits?
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| Written by TAOS |
| I received an email today from Steve, who read my last Blog, asking exactly... (1193 more chars) |
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Ducks in a row…or V…
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| Written by TAOS |
| Line them up and set your goals... Is your organization ready to ... (990 more chars) |
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