The hotel I am staying in atm only offers buffet style breakfasts – continental.. of full. Now – I am not sure about you, but I am not overly happy about paying $17 for a bit of toast, tin fruit, juice and badly brewed coffee.. let alone $24 for full buffet breakfast.. I want to be able to pick and choose form a menu to create a breakfast that suits me… at a price I am prepared to pay for…

 This got me thinking…

This is a perfect example of why Service Packages, and in particular Service Level Packages are so important for our clients… why would you want to pay for things that you don’t want… let alone need..

As a service provider, we need to ensure that we avoid the one size fits all… all you can eat approach.  Else we risk a) pricing ourselves out of the market or b) giving perception of inflexibility, which may  force our customers to outsource… can we afford for this to happen?

Through our Service Level packages, we are able to negotiate and offer different levels of service, based on SLR’s.  and not based on an all you can eat approach….. Food for thought….

Till next time

Cheers from the team at The Art of Service