Offshore Outsourced Call Centers: How the Philippines Benefits from this Business

Accounting is an important part of the business. But there are yet more important things the company should concentrate on like how they could improve their products, what product innovation is needed and how they could build their customer base. That s why many companies now have opted to outsource accounting.

When they outsource accounting, companies are bound to realize huge savings on operating expenses. They will have fewer employees to hire so they will have less to train as well. They would need less office equipment, office space and office inventory. All of these often translate up to a 50% savings on their operations.

Outsourcing accounting companies are generally composed of high caliber individuals so the company can expect accurate accounting. Hiring them actually gives them the same expertise they would have had they hired their own accountants. But the good thing is that they would have to pay less. Outsourcing accounting companies are also usually updated to new technology, new practices and new tools. So the company also gets the advantages from these.

Another thing is that outsourcing accounting firms would tend to be customer oriented. The company can expect to receive reports on time and they can also request them as needed. These firms know that they should be service oriented too. In effect, they can even be more effective than having an in house accounting group.  Company executives and managers will have the necessary reports in order to make better judgment. And with the peace of mind that accounting reports would be ready when needed, they can now concentrate on more important activities like income generation, product development and customer satisfaction. The company will be able to grow and they will be able to operate in the most optimal way. 

From among the developing countries tapped for labor force for outsourcing, the Philippines is in the top list. There is no doubt how call center business contributes to this country s increased employment rate and an essential increase in overall income.

There are over than 100 call centers established within various locations in the Philippines. Such emerging outsourcing business provides Filipinos with high-paying job opportunities. Somehow it provides opportunities among fresh graduates or unemployed citizens who may be having difficulty finding niche or jobs in their respective fields.

Philippine offshore outsourced call center providers mainly serve various numbers of U.S. companies, which are increasing in number over time. For a location-based service like an outbound call handling services, these call centers provide support to different business areas, such as telemarketing, sales confirmation, account reinstatement or reactivation, credit and collection, and other more customer support services. On the other hand, inbound call servicing includes technical support, customer service or product inquiries, customer requests and/or complaints, sales, and billings.

The nation s culture and loyalty among Filipino workers would be the factors to why the call center industry is increasingly attractive in the global market. Historically, Filipinos have long dealt with various cultures, particularly those that have once colonized the country for several decades. These events have somehow given Filipinos abilities and competencies to interact and relate to different cultures. In addition, having relatives from abroad also contributes to familiarity with American language, culture, and lifestyle. In contrast, loyalty may perhaps be considered an innate characteristic among Filipinos. Filipino workers tend to stay longer and committed to their work, which consequently what attracts call center business opportunities in the country. The Philippines indeed benefit from this business and perhaps will continue to.