Get Aligned With ITIL V3 Principles Quickly With This Comprehensive Resource The Information Technology Infrastructure Library (ITIL) is now the world standard for IT service management. Most companies have embraced, and expect compliance with, the IT  Product Details...

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We bring you The Complete ITIL V3 Readiness Assessment – and it does all this for you: it has the basics of the Service Management processes in it, same as V2, BUT it has an extensive gap analysis in it for each of the new V3 volume that tells you exactly  Product Details...

$99.00

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Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, Maintainability, Serviceability, Resilience and Security - Ready to use bringing Theory into Action  Product Details...

$49.95

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Change Management 100 Success Secrets - The Complete Guide to Process, Tools, Software and Training in Organizational Change Management  Product Details...

$15.95

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Change Management in IT Best Practices- Simplify IT Changes with Change Management Process, Plans and Templates - Integrated, Fast, Simple and Successful  Product Details...

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Cloud Computing - The Complete Cornerstone Guide to Cloud Computing Best Practices: Concepts, Terms, and Techniques for Successfully Planning, Implementing and Managing Enterprise IT Cloud Computing Technology  Product Details...

$29.95

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CMDB and Configuration Management Process, Software Tools Creation and Maintenance, Planning, Implementation Guide  Product Details...

$29.95

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Configuration Management 100 Success Secrets - Covering CM Software,Jobs,Plans,Tools,Control,Database,Process and Systems  Product Details...

$15.95

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Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice  Product Details...

$49.95

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Demand Management of IT services: SLA Management and It Service Strategy - Optimize the use of Capacity by moving Workload to Less utilized Times, Hardware, or Places Best Practices handbook  Product Details...

$49.95

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Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to use supporting documents bringing ITIL Theory into Practice  Product Details...

$49.95

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Incident Management Best Practice Handbook: Building, Running and Managing Effective Support and Incident Tracking - Ready to use supporting documents bringing ITIL Theory into Practice  Product Details...

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Information Security Management Best Practice Workbook: Implementation and Management Roadmap for Threats, Challenges and Solutions - Ready to use supporting documents bringing Theory into Practice  Product Details...

$49.95

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ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements with Service level Management and Financial Management  Product Details...

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ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Support with Service Desk, Incident Management and Problem Management  Product Details...

$49.95

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IT Governance Metrics Measurement and Benchmarking Best Practice Workbook: Roadmap, Implementation and Management - Ready to use supporting documents bringing Theory into Practice  Product Details...

$49.95

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IT Risk Management Guide - Risk Management Implementation Guide: Presentations, Blueprints, Templates; Complete Risk Management Toolkit Guide for Information Technology Processes and Systems  Product Details...

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If you support an organization that wants to improve the performance of complex IT portfolios to achieve both immediate and strategic goals or are responsible for and oversee many projects that are contractually required to produce measurable results; you  Product Details...

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We are pleased to be able to offer a unique reference kit comprising a series of 12 ITIL (3 page) fact sheets..... covering each of the main ITIL disciplines: Availability Management; Capacity Management; Change Management; Configuration Management; Finan  Product Details...

$59.00

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ITIL IT Service Management - 100 Most Asked questions on IT Service Management and ITIL Foundation Certification, Training and Exams  Product Details...

$15.95

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Developed by content experts the ITIL Mindmaps are the most simplified, visual and concise description of the processes defined in the Service Delivery and Service Support areas. These summaries present the salient points regarding each of the process  Product Details...

$79.00

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ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity Management and Disaster Recovery, IT Service Continuity Management  Product Details...

$49.95

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ITIL Practitioner Release and Control (IPRC) Certification Work book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management  Product Details...

$99.95

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ITIL IPRC - ITIL Practitioner Release and Control – Change, Configuration and Release Management  Product Details...

$195.00

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ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide  Product Details...

$89.00

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ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course  Product Details...

$49.95

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ITIL V3 Service Capability OSA - Operational Support and Analysis of IT Services Best Practices Study and Implementation Guide  Product Details...

$59.95

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ITIL V3 Service Capability RCV - Release, Control and Validation of IT Services Best Practices Study and Implementation Guide  Product Details...

$59.95

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Knowledge Management 100 Success Secrets - 100 Most Asked Questions: The Missing Knowledge Management Products, Solutions, Software, Strategy and systems Guide  Product Details...

$19.95

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Knowledge Management Best Practice WorkBook: Roadmap, Transition, Management, Implementation and Project Plan - Ready to use supporting documents bringing Theory into Practice  Product Details...

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Release and Deployment of Production-Ready Software: Software Configuration Management Implement, Control, Manage and Integrate Best Practices Handbook - Ready to use bringing Theory into Action  Product Details...

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SaaS Architecture, Adoption and Monetization of SaaS Projects using Best Practice Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement Processes