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ITIL Alignment Begins With Service Level Management
Service Level Management is a key component of the ITIL Framework. Carefully planned and documented IT Service Management (ITSM) processes are becoming an increasingly important component in the deliver
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$249.00
Availability Management eBook Pack
The complexity of today's IT infrastructure and applications makes “high-availability” systems management difficult. Availability Management is a proactive operations management discipline, which has direct and high re
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$199.95
Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, Maintainability, Serviceability, Resilience and Security - Ready to use bringing Theory into Action
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$49.95
The first key task during a SLM implementation is to map the current Business Process to the provision of IT Services. This document provides you with a guideline on how to do this and a template to capture the information.
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$34.95
CCENT 100 Success Secrets - Cisco Certified Entry Networking Technician; The Missing Exam Study, Certification Preparation and CCENT Application Guide
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$19.95
CISSP Certified Information Systems Security Professional Certification Exam Preparation Course in a Book for Passing the CISSP Certified Information Systems Security Professional Exam - The How To Pass on Your First Try Certification Study Guide
Willi
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$29.95
To be successful with a process implementation it is important to have a communication plan in place. This document provides an approach and a list of documents that need to be created for your communication campaign.
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$29.95
Excel Tool covering 193 Continual Service Improvement Areas, including the Continual Service Improvement Processes. Here is a small peek inside the process area of the tool and what it covers:
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$69.00
This document is a template for Service Level Agreements at a Customer Level.
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$39.95
During your communication campaign it is important to let the IT staff know about the Service Level Management process and the benefits it will provide to them. This document provides written words that can be distributed across your organisation.
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$29.95
Template for the functional specification of the services being provided by the IT department. This would be written in Business English.
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$39.95
Help Desk 100 Success Secrets - Helpdesk Need to Know topics covering Help desk jobs, Help desk software, computer Help desk, Help desk support, Helpdesk jobs, IT Help desk and Much more
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$15.95
Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to use supporting documents bringing ITIL Theory into Practice
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$49.95
How to Land a Top-Paying Administrative Services Manager Job: Your Complete Guide to Opportunities, Resumes and Cover Letters, Interviews, Salaries...
Brad Andrews
Our Price : $29.95
Category : Business, Finance
Size : 150 KB
Print-ISBN : 97819
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$29.95
Incident Management Best Practice Handbook: Building, Running and Managing Effective Support and Incident Tracking - Ready to use supporting documents bringing ITIL Theory into Practice
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$49.95
ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements with Service level Management and Financial Management
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$49.95
ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Support with Service Desk, Incident Management and Problem Management
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$49.95
IT Management 100 Success Secrets - 100 Most Asked Questions on Information Technology Services, Consulting and Management
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$15.95
If you support an organization that wants to improve the performance of complex IT portfolios to achieve both immediate and strategic goals or are responsible for and oversee many projects that are contractually required to produce measurable results; you
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$49.95
ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity Management and Disaster Recovery, IT Service Continuity Management
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$49.95
ITIL IPRC - ITIL Practitioner Release and Control – Change, Configuration and Release Management
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$195.00
ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide
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$89.00
ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit
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$595.00
ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course
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$99.95
ITIL V3 Service Lifecycle Service Strategy (SS) Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle SS Exam
Ivanka Menken
Our Price : $29.95
Category : Computing, Internet
Size : 614 KB
Print-ISBN : 9781921
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$29.95
ITIL V3 MALC - Managing Across the Lifecycle Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate MALC Complete
Ivanka Menken
Our Price : $595.00
Category : Computing, Internet
Size : 5985 KB
ISBN : 9781921573972
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$595.00
ITIL V3 MALC Managing Across the Lifecycle Certification Exam Preparation Course in a Book for Passing the ITIL V3 Managing Across the Lifecycle Exam
Ivanka Menken
Our Price : $29.95
Category : Computing, Internet
Size : 672 KB
Print-ISBN : 978
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$29.95
ITIL V3 Service Capability OSA - Operational Support and Analysis of IT Services Best Practices Study and Implementation Guide
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$59.95
ITIL V3 Service Capability RCV Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability RCV Exam - The How To Pass on Your First Try Certification Study Guide
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$29.95
ITIL V3 Service Capability SOA - Service Offerings and Agreements of IT Services Best Practices Study and Implementation Guide
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$59.95
ITIL V3 Service Lifecycle CSI Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Continual Service Improvement
Ivanka Menken
Our Price : $29.95
Category : Business, Finance
Size : 634 KB
Print-ISBN : 97819
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$29.95
ITIL v3: How to Develop, Implement and Enforce ITIL V3 Best Practices, Second Edition
Gerard Blokdijk / Ivanka Menken
Our Price : $59.95
Category : Computing, Internet
Size : 3654 KB
Print-ISBN : 9781742440231
Publisher : Emereo Pty Ltd
Pub
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$59.95
Knowledge Management Best Practice WorkBook: Roadmap, Transition, Management, Implementation and Project Plan - Ready to use supporting documents bringing Theory into Practice
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$49.95
This template provides a structure for agreeing and creating agreements on services provided by internal departments within the Organisation.
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$49.95
Platform Management - The Complete Cornerstone Guide to Platform Management Best Practices Concepts, Terms, and Techniques for Successfully Planning, Implementing and Managing Platform as a Service - PaaS
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$39.95
Template or Appendix that can be used to show a break down of the price for the service.
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$29.95
SAS Certified Base Programmer for SAS 9 Certification Exam Preparation Course in a Book for Passing the SAS Certified Base Programmer for SAS 9 Exam -
William Manning
Our Price : $29.95
Category : Computing, Internet
Size : 173 KB
Print-ISBN :
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$29.95
SCJP Sun Certified Programmer for Java 6 Exam 310-065 Certification Exam Preparation Course in a Book for Passing the SCJP Sun Certified Programmer...
William Manning
Our Price : $29.95
Category : Computing, Internet
Size : 159 KB
Print-ISBN :
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$29.95
This document is a template for Service Level Agreements at a Service Level.This document is a template for Service Level Agreements at a Service Level.
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$39.95
Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Implementation and Maintenance Guide
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$49.95
The Service Catalogue is a list of Services that the IT Department can or does deliver to its Customers.
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$54.95
Service Level Agreement 100 Success Secrets: SLA, Service Level Agreements, Service Level Management and Much more
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$15.95
This documents provides a skeleton outline for planing and project managing your Service Level Management process implementation.
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$49.95
Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to use supporting documents bringing ITIL Theory into Practice
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$39.95
It is important to set Policies and Guidelines for your Service Level Management process. This document provides a structure and written words.
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$24.95
This document includes a series of objectives and goals for the SLM process along with a skeleton map of the process itself. It also includes a process for instigating and running a Service Improvement Programe.
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$54.95
This document provides a guideline for reviewing your organisations current Service Level Management process. It will provide you with a maturity level for the process and highlight those areas that are open for improvement.
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$29.95
All process need to have a Scope. This document will provide a template for creating your Scope for the Service Level Management process
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$44.95
A template and list of questions for gathering the Customers requirements regarding desired services.
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$49.95
The SLA Manager and Service Level Management Job Description Handbook: The Complete Knowledge and Tools Guide you need to Start or Advance your career as SLA Manager. A Practical Manual for Job-Hunters and Career-Changers.
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$29.95
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