Organizational Approaches to Knowledge Management Solutions

Knowledge Management (KM) has gone a long way since its conception. A lot of enterprise businesses worldwide are seeking for KM solutions, not only to improve business processes, but also to promote quality and consistency across all employees within the organization. There are a lot of approaches to organizational KM. Here are some of them:

(a) Mechanistic approach to KM-A KM approach that is characterized by the application of technology and resources to make way for better accessibility of information, including enhanced methods of access and reuse of documents such as hypertext linking and databases. In addition, sheer volume of information and technology will make this kind of approach to work. It is easier to implement because techniques and technologies are often easily understood.

(b) Cultural or behavioristic approach to KM-A KM approach that tends to focus more on innovation and creativity than on leveraging existing resources. Some of the assumptions for this type of approach include the following: (1) Nothing will change on the system unless the manager makes it happen; (2) It is the processes that matter, and not the technology; and (3) A holistic view is required therefore theories of behavior of large-scale systems are often invoked.

(c) Systematic approach to KM-A KM approach that retains the traditional faith in rational analysis that the problem can be solved. Some basic assumptions for this type of approach include (1) Solutions can be found in a wide variety of technologies and discipline; (2) KM has an important management component; and (3) Cultural issues are important but must be evaluated systematically.

These KM approaches have their own pros and cons. It is very critical for the organization to take time in evaluating such approaches if it will indeed satisfy the needs of the business.