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Each Kit contains ready to use templates in word, excel and powerpoint for successful ITIL implementations.
- Hundreds of pages
- Ready to use templates for implementing processes and activites
- Excellent ready reference for agreements, delivering presentations and proposals
Get Aligned With ITIL V3 Principles Quickly With This Comprehensive Resource
The Information Technology Infrastructure Library (ITIL) is now the world standard for IT service management. Most companies have embraced, and expect compliance with, the IT
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$249.00
We bring you The Complete ITIL V3 Readiness Assessment – and it does all this for you: it has the basics of the Service Management processes in it, same as V2, BUT it has an extensive gap analysis in it for each of the new V3 volume that tells you exactly
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$99.00
How do you account for the spend on your IT Services and Assets? The Accounting Policies template provides guidelines for IT Accounting and also how to create an effective Cost Model.
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$36.95
This template provides you with a practical examples and templates of IT Accounting spreadsheets.
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$34.95
Ensure Your IT Services Keep Up With Your Customer's Capacity Demands
The object of Capacity Management is to provide the right capacity, for the right customer, at the right location, for the right costs. This will help ensure that the capability of
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$249.00
Provide Your Organization With a Structured Approach to Change
Change Management is often considered to be the process that most actively links all the ITIL processes together. This process aims to improve and maintain IT Service quality providing a stru
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$249.00
ITIL Alignment Begins With Service Level Management
Service Level Management is a key component of the ITIL Framework. Carefully planned and documented IT Service Management (ITSM) processes are becoming an increasingly important component in the deliver
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$249.00
Temporary offer - only $ 199
Buy all the twenty-four documents in the Service Level Management Department - downloaded straight to your PC and ready to go.
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$199.00
Temporary offer - only $ 199
Buy all the ten documents in the Capacity Management Department - downloaded straight to your PC and ready to go.
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$199.00
Temporary offer - only $ 199
Buy all the thirteen documents in the Change Management Department - downloaded straight to your PC and ready to go.
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$199.00
Temporary offer - only $ 199
Buy all the fourteen documents in the Configuration Management Department - downloaded straight to your PC and ready to go.
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$199.00
Temporary offer - only $ 199
Buy all the sixteen documents in the Financial Management Department - downloaded straight to your PC and ready to go.
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$199.00
Temporary offer - only $ 199
Buy all the 12 documents in the Incident Management Department - downloaded straight to your PC and ready to go.
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$199.00
Temporary offer - only $ 199
Buy all the eightteen documents in the IT Service Continuity Management Department - downloaded straight to your PC and ready to go.
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$199.00
Temporary offer - only $ 199
Buy all the fourteen documents in the Problem Management Department - downloaded straight to your PC and ready to go.
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$199.00
Temporary offer - only $ 199
Buy all the thirteen documents in the Release Management Department - downloaded straight to your PC and ready to go.
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$199.00
Temporary offer - only $ 199
Buy all the twelve documents in the Security Management Department - downloaded straight to your PC and ready to go.
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$199.00
Temporary offer - only $ 199
Buy all the eleven documents in the Service Desk Department - downloaded straight to your PC and ready to go.
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$199.00
The Complete ITIL V3 CONTINUAL SERVICE IMPROVEMENT LIFECYCLE PROCESSES and FUNCTIONS Package
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$895.00
The Complete ITIL V3 SERVICE DESIGN LIFECYCLE PROCESSES and FUNCTIONS Package
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$1,650.00
The Complete ITIL V3 SERVICE OPERATION LIFECYCLE PROCESSES and FUNCTIONS Package
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$1,275.00
The Complete ITIL V3 SERVICE STRATEGY LIFECYCLE PROCESSES and FUNCTIONS Package
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$895.00
The Complete ITIL V3 SERVICE TRANSITION LIFECYCLE PROCESSES and FUNCTIONS Package
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$1,225.00
To be successful with a process implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign.
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$34.95
Availability Management Implementation Plan / Project Plan
This documents provides a skeleton outline for planing and project managing your Availability Management process implementation.
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$34.95
Availability Management Policies, Guidelines and Scope Document
It is important to set Policies and Guidelines for your Availability Management process. This document provides a structure and written words.
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$34.95
During the implementation it is considered best practice to involve all necessary parties. To get significant buy-in across the organisation a number of road shows may need to be conducted. This PowerPoint presentation provides you with 1 hour of slides d
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$29.95
Make Sure IT Services Are Available As Required By Your Customers
The object of Availability Management is to ensure that IT Services and the supporting Infrastructure can be delivered in a cost effective manner, with a sustained level of Availability, i
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$249.00
This document outlines the role, responsibility and tasks of the Availability Management Process Manager. It also includes a brief outline of the necessary skills needed by an Availability Manager.
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$32.95
This document includes a series of objectives and goals for the Availability Management process along with a skeleton map of the process itself.
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$29.95
Availability Management Reports and KPI targets and additional metrics
A list of key reports and Key Performance Indicators for the Availability Management process, plus additional metrics that may need to be considered
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$34.95
This document provides a guideline for reviewing your organisations current Availability Management process. It will provide you with a maturity level for the process and highlight those areas that are open for improvement.
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$39.95
The reality is that failures occur in your IT Infrastructure. It is important to have a good structure approach to capturing and planning for recovery of your IT Infrastructure. This template provides such an approach.
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$34.95
Before any SLA is agreed, it is important of the IT Organisation to have planned correctly for the needs of the larger Organisation. This template helps you understand the Availability requirements of the business and to assess if / how the IT Infrastruct
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$39.95
Having trouble creating a Budget? Don't know what to capture? This template provides an extensive list of items and structures that need to be included in an IT Budget. Ready to use.
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$34.95
A brief but powerful document that provides written words for establishing the budgeting guidelines within your organisation.
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$29.95
A key task during a Configuration Management implementation is to map the current Business Process to the provision of IT Services, thus showing all the components of your IT Infrastructure that are needed to provide a service. This document provides you
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$34.95
This template provides a structure for documenting your continuity strategies for your IT Services in the event of a disaster.
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$34.95
This template provides a structure for carrying out a BIA on each IT Service that is delivered to the business. This is a generic template that can be used for all IT Services.
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$39.95
Business Justification Documents Availability Management
This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Availability Mana
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$36.95
This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Problem Management in your organisation.
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$29.95
This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Release Management in your organisation.
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$34.95
Business Justification Documents Security Management
This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Security Management
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$36.95
This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for IT Service Continuity Management in your organisation.
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$39.95
This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Service Desk in your organisation.
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$24.95
To be successful with a process implementation it is important to have a communication plan in place. This document provides an approach and a list of documents that need to be created for your communication campaign.
It contains the following documen
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$49.95
Communication Plan PM
To be successful with a process implementation it is important to have a communication plan in place. This document provides an approach and a list of documents that need to be created for your communication campaign.
Product Details...
$39.95
To be successful with a process implementation it is important to have a communication plan in place. This document provides an approach and a list of documents that need to be created for your communication campaign.
Product Details...
$39.95
