Each IT Service needs an emergency response plan. This template helps structure your emergency response plan for your IT Services in the event of a disaster.  Product Details...

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This template provides a structure for agreeing and creating agreements on services provided by internal departments within the Organisation.  Product Details...

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help to build a business case for your best practice process improvement program with this tool  Product Details...

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Get Aligned With ITIL V3 Principles Quickly With This Comprehensive Resource The Information Technology Infrastructure Library (ITIL) is now the world standard for IT service management. Most companies have embraced, and expect compliance with, the IT  Product Details...

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We bring you The Complete ITIL V3 Readiness Assessment – and it does all this for you: it has the basics of the Service Management processes in it, same as V2, BUT it has an extensive gap analysis in it for each of the new V3 volume that tells you exactly  Product Details...

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How do you account for the spend on your IT Services and Assets? The Accounting Policies template provides guidelines for IT Accounting and also how to create an effective Cost Model.  Product Details...

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This template provides you with a practical examples and templates of IT Accounting spreadsheets.  Product Details...

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Ensure Your IT Services Keep Up With Your Customer's Capacity Demands The object of Capacity Management is to provide the right capacity, for the right customer, at the right location, for the right costs. This will help ensure that the capability of  Product Details...

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Provide Your Organization With a Structured Approach to Change Change Management is often considered to be the process that most actively links all the ITIL processes together. This process aims to improve and maintain IT Service quality providing a stru  Product Details...

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ITIL Alignment Begins With Service Level Management Service Level Management is a key component of the ITIL Framework. Carefully planned and documented IT Service Management (ITSM) processes are becoming an increasingly important component in the deliver  Product Details...

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Temporary offer - only $ 199 Buy all the twenty-four documents in the Service Level Management Department - downloaded straight to your PC and ready to go.  Product Details...

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Temporary offer - only $ 199 Buy all the ten documents in the Capacity Management Department - downloaded straight to your PC and ready to go.  Product Details...

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Temporary offer - only $ 199 Buy all the thirteen documents in the Change Management Department - downloaded straight to your PC and ready to go.  Product Details...

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Temporary offer - only $ 199 Buy all the fourteen documents in the Configuration Management Department - downloaded straight to your PC and ready to go.  Product Details...

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Temporary offer - only $ 199 Buy all the sixteen documents in the Financial Management Department - downloaded straight to your PC and ready to go.  Product Details...

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Temporary offer - only $ 199 Buy all the 12 documents in the Incident Management Department - downloaded straight to your PC and ready to go.  Product Details...

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Temporary offer - only $ 199 Buy all the eightteen documents in the IT Service Continuity Management Department - downloaded straight to your PC and ready to go.  Product Details...

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Temporary offer - only $ 199 Buy all the fourteen documents in the Problem Management Department - downloaded straight to your PC and ready to go.  Product Details...

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Temporary offer - only $ 199 Buy all the thirteen documents in the Release Management Department - downloaded straight to your PC and ready to go.  Product Details...

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Temporary offer - only $ 199 Buy all the twelve documents in the Security Management Department - downloaded straight to your PC and ready to go.  Product Details...

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Temporary offer - only $ 199 Buy all the eleven documents in the Service Desk Department - downloaded straight to your PC and ready to go.  Product Details...

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To be successful with a process implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign.  Product Details...

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Availability Management Implementation Plan / Project Plan This documents provides a skeleton outline for planing and project managing your Availability Management process implementation.  Product Details...

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Availability Management Policies, Guidelines and Scope Document It is important to set Policies and Guidelines for your Availability Management process. This document provides a structure and written words.  Product Details...

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During the implementation it is considered best practice to involve all necessary parties. To get significant buy-in across the organisation a number of road shows may need to be conducted. This PowerPoint presentation provides you with 1 hour of slides d  Product Details...

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Make Sure IT Services Are Available As Required By Your Customers The object of Availability Management is to ensure that IT Services and the supporting Infrastructure can be delivered in a cost effective manner, with a sustained level of Availability, i  Product Details...

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This document outlines the role, responsibility and tasks of the Availability Management Process Manager. It also includes a brief outline of the necessary skills needed by an Availability Manager.  Product Details...

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This document includes a series of objectives and goals for the Availability Management process along with a skeleton map of the process itself.  Product Details...

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Availability Management Reports and KPI targets and additional metrics A list of key reports and Key Performance Indicators for the Availability Management process, plus additional metrics that may need to be considered  Product Details...

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