This publication is a comprehensive introduction to service management.  Product Details...

€85.00

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This book will be of particular interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the BS ISO/IEC 20000 standard.  Product Details...

€59.95

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The days are long gone when Capacity Management was a backroom activity involving technical satff working in isolation from both their colleagues and the customer's business technical staff.  Product Details...

€59.95

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Provides advice on planning, designing and implanting change, configuration and release management.  Product Details...

€59.95

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Financial management is central to any successful service provider, irrespective of whether they charge for services or are funded out of what may be considered as a financial ‘black-hole’.  Product Details...

€59.95

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This book looks at the importance placed by ISO/IEC 20000 on understanding and managing the interfaces between processes so that they are fully integrated, providing better control, greater efficiency and opportunities for improvement.  Product Details...

€59.95

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Achieving ISO/IEC 20000 : Keeping the service going (BIP 0036)  Product Details...

€59.95

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Achieving ISO/IEC 20000 : Making metrics work (BIP 0032)  Product Details...

€59.95

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Achieving ISO/IEC 20000 : Management decisions and documentation (BIP 0030)  Product Details...

€59.95

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Achieving ISO/IEC 20000 : Managing the end-end service (BIP 0033)  Product Details...

€59.95

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Achieving ISO/IEC 20000 : Why people matter (BIP 00310) (english version) ISBN: [9780580474590]  Product Details...

€59.95

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This exam preparation provides you with 80 multiple choice questions to give you the best possible preparation for the itSMF ISO/IEC 20000 Consultant exam.  Product Details...

€69.00

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This exam preparation provides you with 85 multiple choice questions to give you the best possible preparation for the EXIN SQM-F (based on ISO/IEC 20000)exam.  Product Details...

€79.00

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This course provides you with an overview of the publications and ISO/IEC 20000 Part 1 of the standard and the role it fulfills within the IT service management domain. The course is designed for everyone within the organization who requires a high level  Product Details...

€175.00

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ISO 9001:2000 The Quality Management Process (English Version)  Product Details...

€45.00

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Duration : 20 Hours Course Delivery : Self Paced E-Learning "Did the online Course, took the test, and here's my review The ISO/IEC 20000 Online Foundation Course is an invaluable study aid for passing the Certification. Highly recommended. I  Product Details...

€199.00

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A series of 14 individual Process Charts to give you a summary overview of all processes in the ISO/IEC 20000 standard. A must have tool as part of any successful implementation project!  Product Details...

€69.00

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The ISO 20000 Implementation Toolkit & Library This entire library of items included was developed by leading ITSM professionals, with countless years of experience, and support all the key processes.  Product Details...

€249.00

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New Tool Kit to Achieve Global IT Service Management Accreditation The Art of Service has released the latest version of the ISO/IEC 20000 Tool Kit, helping you to achieve ISO/IEC 20000 certification Already an ITIL and ISO/IEC 20000 education mar  Product Details...

€49.00

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This course prepares you for the EXIN SQM Foundation exam based on the ISO/IEC 20000 standard and the role it fulfills within the IT service management domain. The course is designed for everyone who requires a high level understanding of the standard.  Product Details...

€199.00

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