Customer Testimonials:

I wanted to thank you for your time and effort in teaching a course with such an extensive array of topics! ITIL Foundations has at last given me the chance to learn and implement new skills in the area of ITIL processes, and to see how my background in management could be well suited to ITIL rollouts, in particular. After all the time and energy I spent on this class, I know that I have really only reached a beginning. You have indeed opened my eyes to a world of new possibilities for the second half of my career, for which I thank you. -- Kathy

The end... or I must say the beginning of a new adventure. For me, ITIL will not end with the conclusion of the course - I will have to live up to my new diploma on the wall of my cubicle! Already people at work have asked me where I took my course and I have given them the Online-learning web site. Thank you all for the excellent course! The ITIL Foundation course is extremely well structured and designed...  I wrapped a real life experience around the assignments and it was a tremendous learning experience! I now have no problem participating actively in meetings dealing with ITIL subject matter (either on a business or technical level). In all, I rate the The Art of Service ITIL course 9.5 out of 10. -- Corrine

Thank you! I understand perfectly now. It's just a matter of becoming more familiar with the syntax and understanding where the activities and processes fit in. Gosh this is fun! I never really thought a course like this could fun. Thanks again. -- Maria

Keep up the good work! Worth the money and great course to start real world ITIL support. It was fun! -- Steven

It gave me the incentive to actually do some work on ITIL. Very impressive and professional course. Other students very highly qualified and motivated. Instructor very highly qualified. Course material very comprehensive. -- Allison

I was highly impressed with this course and your great help and knowledge. I have taken a handful of other on-line courses and have found this one to be the best instructed class. There was a high degree of information in the manual and it was well laid out. Thanks for all of your help! -- Sherri

It's very difficult to say what was most or least effective. On the whole all parts of the course were very effective. In this point I may only say what was most interesting for me. It was Service Level Management. This is a good way to deepen your knowledge in a choosen topic. You learn when you want, you receive help promptly, you may be sure that your queries will be answered always. Excellent materials easy to understand even for people like me with poor english. -- Jan

I couldn't believe that I got immediate responses to emails sent as late as 10pm... Art of Service, take a break once in a while!! ;) -- Michele

It gives a solid start to ITIL. I feel that I can speak intelligently now about ITIL and its applications. A very good course. Later on, I would like to take a higher level course. -- Greg

The online web format is great! I was taking this class for professional development, and it allowed me to do things for the course without missing entire days of work away at a class. -- Elizabeth

Enjoyed the course and the instructor excellent. Would recommend the course to friends/colleagues. -- Tony

It gives a very good grounding of the subject but allows you to learn it at your own pace and at times that suit busy people. Very satisfied with the course. -- Paul

I was happy with the way all information and content was presented. This was exactly what I expected with an online course! Overall, nice job. Thanks! -- Eric

Good materials and excellent instructor. Thank you! -- Jeff

It was my first real exposure to ITIL, and ITIL-related terminologies. I think it was super. I learned so much. It was flexible, interesting and challenging. A perfect course. -- Lisa

Content, readings and assignments were a great way to learn. Keep up the good work! -- Cameron

It was all uniformly good. An excellent course, which I'm pleased to have undertaken. This is the first time that I've tried distance learning and I'm sold on it. -- Peter