Notes: Customers should be aware that, in line with changes to the Standard, the English edition of BS15000: A Pocket Guide will be updated to ISO 20000: A Pocket Guide in July 2006. The Dutch and German editions will also be updated in due course.
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Business Perspective - The IS view on Delivering Services to the Business

For IT to bring the greatest possible benefits to a business, IT practitioners must develop a deep understanding of their organisation's key principles and requirements. <  Product Details...

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Business Perspective Volume 2 Author: Office of Government Commerce (OGC) Publisher: Stationery Office   Product Details...

€98.00

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The collection for all CIO's, Planning to Implement, Software Asset Management, Application Management & Business Perspective   Product Details...

€310.00

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The Complete ITIL Library consisting of Service Support, Service Delivery, Application Management, ICT Infrastructure Management, Planning to Implement Service Management, Security Management, Software Asset Management & Business Perspective   Product Details...

€610.00

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Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service managemen  Product Details...

€128.00

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In recent years, IT Service Management has developed into a field in its own right. This introduction to IT Service Management.  Product Details...

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Foundations of IT Service Management Based on ITIL® V3 (english version)  Product Details...

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The refresh of ITIL® into V3 brought impressive positive changes. The evolution of the core principles and practices provided by the framework provides the more holistic guidance needed for an industry that continues to mature and develop at a rapid pace.  Product Details...

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This title contains proven and practical implementation, maintenance, and optimization advice for processes key to the IT service and support center environment. Developed with a hands-on approach and authored by several widely respected practitioners and  Product Details...

€62.00

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The Introduction to ITIL book is a unique book that covers all the components parts of the core ITIL set. It complements the more complex ITIL core books as an efficient entry level to the ITIL literature. It is officially endorsed by IPESC (The Internati  Product Details...

€50.00

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The Introduction to ITIL book is a unique book that covers all the components parts of the core ITIL set. It complements the more complex ITIL core books as an efficient entry level to the ITIL literature. It is officially endorsed by IPESC (The Internati  Product Details...

€76.95

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ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms Pages: 82 ISBN: 978-1-921523-03-8 Format  Product Details...

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To complete the IT Managers Library, Service Support, Service Delivery, Security Management & ICT Infrastructure Management.   Product Details...

€310.00

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Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. This introduc  Product Details...

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This Pocket Guide is a concise summary of the ITIL version 3. A quick, portable reference tool to this leading standards within the Service Management community. What are the key service management processes? What is the ‘lifecycle’ approach? Sample:  Product Details...

€14.95

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Kit 32 contains:
- Ring bander
- BS 15000-1:2002 IT Service Management. Specification for service management
- BS 15000-2:2003 IT Service Management. Code of practise for service management
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Part 1 of the Standard, the Specification for service management, defines the processes of Service Management -- service delivery processes, release process, resolution processes, and relationship processes, all under control processes. - ITIL recommended  Product Details...

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Part 2 of the Standard, the Code of Practice, describes the best practices for the service management processes of the Standard, covering both the management system and the planning and implementation of Service Management. - ITIL recommended by The Art o  Product Details...

€199.95

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Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival.  Product Details...

€59.95

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In den letzten Jahren hat sich IT Service Management zu einem eigenständigen Bereich entwickelt. Unternehmen sind mittlerweile so stark von der Automatisierung großer Teile ihrer Geschäftsprozesse abhängig, dass die Qualität von IT-Services und der dazu n  Product Details...

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IT Service Operations Management Guide - Your Complete Guide to Managing an IT Service Operation with Incident Management, Event Management, Problem management, Access Management and Request Fulfilment 341 p 9780980513653 Gerard Blokdijk,  Product Details...

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Buy the six ITIL books together and save $ 80 off the cover price. Comprises the paper editions of: - Applications Management - ICT Infrastructure Management - Planning to implement service management - Security Management - Service Delivery - Se  Product Details...

€495.00

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ICT infrastructure management is concerned with the flow of work from the definition of the business requirements through to the deployment and delivery of the final ICT business solutions. ICT infrastructure management is technology-focused.  Product Details...

€98.00

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ITIL - Planning to Implement Service Management book The aim of this book is to give the reader key issues to be considered when planning for the implementation of IT Service Management.  Product Details...

€98.00

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Information is one of the most important assets for business and a threat to that information or the processing thereof, directly endangers the results of the organisation. This book explains how to organize and maintain the management of security of the  Product Details...

€67.00

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IT Service providers strive to improve the quality of the service, while at the same time trying to reduce costs or, at a minimum, to maintain the costs at the current level. This title provides a comprehensive, consistent and coherent set of best practic  Product Details...

€98.00

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This title focuses on delivering and supporting IT services that are appropriate to the business requirements of the organisation. It expands the necessary interactions between these and other core IT service management disciplines, and updates best p  Product Details...

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Author: Office of Government Commerce (OGC) Published: 26 Jan 2006 'ITIL Small-Scale Implementation’ was written for small organisations examining the quality of their IT service management and either adopting or considering ITIL®. The guidance in I  Product Details...

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Software Asset Management (OGC) This guide has been developed to assist with understanding what Software Asset Management (SAM) is and to explain what is required to perform it effectively and efficiently as identified in industry 'best practice'"   Product Details...

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Start your ITIL Learning with IT Service Management - an intro, Service delivery and Service Support   Product Details...

€195.00

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