Application Management is part of the seven book ITIL® series from OGC that guides business users through the planning, delivery and management of quality IT services.  Product Details...

€139.95

Quantity:

Business Perspective - The IS view on Delivering Services to the Business

For IT to bring the greatest possible benefits to a business, IT practitioners must develop a deep understanding of their organisation's key principles and requirements. <  Product Details...

€139.95

Quantity:

Business Perspective Volume 2 Author: Office of Government Commerce (OGC) Publisher: Stationery Office   Product Details...

€139.95

Quantity:

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service managemen  Product Details...

€139.00

Quantity:

In recent years, IT Service Management has developed into a field in its own right. This introduction to IT Service Management.  Product Details...

€45.00

Quantity:

Foundations of IT Service Management Based on ITIL® V3 (english version)  Product Details...

€45.00

Quantity:

The refresh of ITIL® into V3 brought impressive positive changes. The evolution of the core principles and practices provided by the framework provides the more holistic guidance needed for an industry that continues to mature and develop at a rapid pace.  Product Details...

€59.95

Quantity:

This title contains proven and practical implementation, maintenance, and optimization advice for processes key to the IT service and support center environment. Developed with a hands-on approach and authored by several widely respected practitioners and  Product Details...

€65.00

Quantity:

The Introduction to ITIL book is a unique book that covers all the components parts of the core ITIL set. It complements the more complex ITIL core books as an efficient entry level to the ITIL literature. It is officially endorsed by IPESC (The Internati  Product Details...

€55.00

Quantity:

ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms Pages: 82 ISBN: 978-1-921523-03-8 Format  Product Details...

€39.95

Quantity:

To complete the IT Managers Library, Service Support, Service Delivery, Security Management & ICT Infrastructure Management.   Product Details...

€310.00

Quantity:

This Pocket Guide is a concise summary of the ITIL version 3. A quick, portable reference tool to this leading standards within the Service Management community. What are the key service management processes? What is the ‘lifecycle’ approach? Sample:  Product Details...

€14.95

Quantity:

IT Service Operations Management Guide - Your Complete Guide to Managing an IT Service Operation with Incident Management, Event Management, Problem management, Access Management and Request Fulfilment 341 p 9780980513653 Gerard Blokdijk,  Product Details...

€49.95

Quantity:

Buy the six ITIL books together and save $ 80 off the cover price. Comprises the paper editions of: - Applications Management - ICT Infrastructure Management - Planning to implement service management - Security Management - Service Delivery - Se  Product Details...

€495.00

Quantity:

ICT infrastructure management is concerned with the flow of work from the definition of the business requirements through to the deployment and delivery of the final ICT business solutions. ICT infrastructure management is technology-focused.  Product Details...

€98.00

Quantity:

ITIL - Planning to Implement Service Management book The aim of this book is to give the reader key issues to be considered when planning for the implementation of IT Service Management.  Product Details...

€98.00

Quantity:

Information is one of the most important assets for business and a threat to that information or the processing thereof, directly endangers the results of the organisation. This book explains how to organize and maintain the management of security of the  Product Details...

€67.00

Quantity:

IT Service providers strive to improve the quality of the service, while at the same time trying to reduce costs or, at a minimum, to maintain the costs at the current level. This title provides a comprehensive, consistent and coherent set of best practic  Product Details...

€98.00

Quantity:

This title focuses on delivering and supporting IT services that are appropriate to the business requirements of the organisation. It expands the necessary interactions between these and other core IT service management disciplines, and updates best p  Product Details...

€98.00

Quantity:

Author: Office of Government Commerce (OGC) Published: 26 Jan 2006 'ITIL Small-Scale Implementation’ was written for small organisations examining the quality of their IT service management and either adopting or considering ITIL®. The guidance in I  Product Details...

€50.00

Quantity:

Software Asset Management (OGC) This guide has been developed to assist with understanding what Software Asset Management (SAM) is and to explain what is required to perform it effectively and efficiently as identified in industry 'best practice'"   Product Details...

€50.00

Quantity:

Start your ITIL Learning with IT Service Management - an intro, Service delivery and Service Support   Product Details...

€195.00

Quantity:

ITIL V3 Key Element Guide Suite - For a pack of five (english version)  Product Details...

€59.95

Quantity:

You can enjoy considerable cost savings when you purchase the ITIL Version 3 core publications collection as a bookpack: * Service Strategy * Service Design * Service Transition * Service Operation * Continual Service Improvemen  Product Details...

€440.00

Quantity:

IT Service Management - An Introduction based on ISO 20000 and ITIL V3 (english version)  Product Details...

€65.00

Quantity:

Security Management, Application Management & ICT Infrastructure Management   Product Details...

€215.00

Quantity:

In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT services solutions and processes  Product Details...

€125.00

Quantity:

ITIL® has become the de facto standard in Service Management best practice processes and the lens through which the value of IT services is viewed and measured. ITIL, with its emphasis on standardizing IT processes and building a common language, helps yo  Product Details...

€39.95

Quantity:

By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis. To ensure it is integrated with the rest of the ITIL library, guidance is based on a selection of familiar  Product Details...

€125.00

Quantity:

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent tit  Product Details...

€125.00

Quantity:

Service Transition focuses on the broader, long-term change management role and release practices, so that risks, benefits, delivery mechanism and the ease of ongoing operations of service are considered. This publication provides guidance and process act  Product Details...

€125.00

Quantity: