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ABC of ICT - An Introduction to the Attitude,Behavior and Culture of ICT
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Application Management is part of the seven book ITIL® series from OGC that guides business users through the planning, delivery and management of quality IT services.
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$119.95
Availability Management eBook Pack
The complexity of today's IT infrastructure and applications makes “high-availability” systems management difficult. Availability Management is a proactive operations management discipline, which has direct and high re
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$199.95
Business Perspective Volume 2
Author:
Office of Government Commerce (OGC)
Publisher:
Stationery Office
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Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service managemen
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$175.00
E-Book: Continual Service Improvement (ITIL V3, CSI) (Engelse Versie) .. (english version)
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$135.00
The refresh of ITIL® into V3 brought impressive positive changes. The evolution of the core principles and practices provided by the framework provides the more holistic guidance needed for an industry that continues to mature and develop at a rapid pace.
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The Introduction to ITIL book is a unique book that covers all the components parts of the core ITIL set. It complements the more complex ITIL core books as an efficient entry level to the ITIL literature. It is officially endorsed by IPESC (The Internati
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ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms
Pages: 82
ISBN: 978-1-921523-03-8
Format
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Kit 32 contains: - Ring bander - BS 15000-1:2002 IT Service Management. Specification for service management - BS 15000-2:2003 IT Service Management. Code of practise for service management - BIP 0005 A Managers Guide to Service Mana
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IT Service Operations Management Guide - Your Complete Guide to Managing an IT Service Operation with Incident Management, Event Management, Problem management, Access Management and Request Fulfilment
341 p
9780980513653
Gerard Blokdijk,
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ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management, Second Edition
Gerard Blokdijk / Ivanka Menken
Our
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ITIL IPRC - ITIL Practitioner Release and Control – Change, Configuration and Release Management
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$195.00
Information is one of the most important assets for business and a threat to that information or the processing thereof, directly endangers the results of the organisation. This book explains how to organize and maintain the management of security of the
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IT Service providers strive to improve the quality of the service, while at the same time trying to reduce costs or, at a minimum, to maintain the costs at the current level. This title provides a comprehensive, consistent and coherent set of best practic
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ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide
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This title focuses on delivering and supporting IT services that are appropriate to the business requirements of the organisation.
It expands the necessary interactions between these and other core IT service management disciplines, and updates best p
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ITIL V2 Agree and Define (IPAD) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPAD Complete Certification Kit
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ITIL V2 Foundation Certification Exam Preparation Course in a Book for Passing the ITIL V2 Foundation Exam - The How To Pass on Your First Try Certification Study Guide
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ITIL V2 Foundation Complete Certification Kit : Study Guide Book and Online Course
Ivanka Menken / Claire Engle
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ITIL V2 Plan and Improve (IPPI) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPPI Complete Certification Kit
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ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition
Gerard Blokdijk
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Category : Education
Size : 1473 KB
Print
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ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit
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ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit
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ITIL V3 Foundation Bridge Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Bridge Exam - The How To Pass on Your First Try Certification Study Guide
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ITIL V3 Foundation Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Exam - The How To Pass on Your First Try Certifi
Ivanka Menken
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Category : Computing, Internet
Size : 2051 KB
Print-ISBN : 9
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ITIL V3 Foundation Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Exam - The How To Pass on Your First Try Certification Study Guide
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You can enjoy considerable cost savings when you purchase the ITIL Version 3 core publications collection as a bookpack:
* Service Strategy
* Service Design
* Service Transition
* Service Operation
* Continual Service Improvemen
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$495.00
ITIL V3 Service Lifecycle Service Strategy (SS) Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle SS Exam
Ivanka Menken
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Category : Computing, Internet
Size : 614 KB
Print-ISBN : 9781921
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ITIL V3 MALC - Managing Across the Lifecycle Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate MALC Complete
Ivanka Menken
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Category : Computing, Internet
Size : 5985 KB
ISBN : 9781921573972
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ITIL V3 MALC Managing Across the Lifecycle Certification Exam Preparation Course in a Book for Passing the ITIL V3 Managing Across the Lifecycle Exam
Ivanka Menken
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Category : Computing, Internet
Size : 672 KB
Print-ISBN : 978
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ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate OSA
Ivanka Menken / Tim Malone / Gerard Blokdijk
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ITIL V3 Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate PPO Capability
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ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate RCV
Gerard Blokdijk / Ivanka Menken / Tim Malone
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ITIL V3 Service Capability OSA - Operational Support and Analysis of IT Services Best Practices Study and Implementation Guide
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ITIL V3 Service Capability OSA Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability OSA Exam - The How To Pass on Your First Try Certification Study GuideITIL V3 Service Capability OSA Certification Exam Preparation C
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ITIL V3 Service Capability PPO Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability PPO Exam - The How To Pass on Your First Try Certification Study Guide
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ITIL V3 Service Capability RCV - Release, Control and Validation of IT Services Best Practices Study and Implementation Guide
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ITIL V3 Service Capability RCV Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability RCV Exam - The How To Pass on Your First Try Certification Study Guide
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ITIL V3 Service Capability SOA - Service Offerings and Agreements of IT Services Best Practices Study and Implementation Guide
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ITIL V3 Service Lifecycle CSI Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Continual Service Improvement
Ivanka Menken
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Category : Business, Finance
Size : 634 KB
Print-ISBN : 97819
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ITIL V3 Service Lifecycle Service Design (SD) Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Service Design
Gerard Blokdijk / Ivanka Menken
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Category : Computing, Internet
Size : 655 KB
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ITIL V3 Service Lifecycle Service Operation (SO) Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Service Operation
Gerard Blokdijk / Ivanka Menken
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Category : Computing, Internet
Size : 6
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ITIL V3 Service Lifecycle Service Transition (ST) Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle ST Exam
Gerard Blokdijk / Ivanka Menken
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ITIL V3 Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate SOA
Gerard Blokdijk / Tim Malone / Menken Ivanka
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This new title by a PRINCE2 accredited trainer, Charles Fox, is designed to give those attending courses light pre-reading material so that the are familiar with concepts before the course. It also is useful for those not attending the course but needing
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