This publication on CD-ROM is part of the IT Infrastructure Library (ITIL) series of guides to IT service management, and contains best practice on the planning, delivery and management of quality IT services drawn from the private sector. It covers the s  Product Details...

€225.00

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All businesses operate in changing environments. Business Perspective Volume 2 shows how senior management can identify and then implement the right IT responses to a whole range of external factors - from legislation to the climate.  Product Details...

€225.00

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The collection for all CIO's, Planning to Implement, Software Asset Management & Application Management   Product Details...

€465.00

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The Complete ITIL Library consisting of Service Support, Service Delivery, Application Management, ICT Infrastructure Management, Planning to Implement Service Management, Security Management, Business Perspective & Software Asset Management   Product Details...

€1,275.00

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To complete the IT Managers Library, Service Support, Service Delivery, Security Management & ICT Infrastructure Management.   Product Details...

€645.00

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In den letzten Jahren hat sich IT Service Management zu einem eigenständigen Bereich entwickelt. Unternehmen sind mittlerweile so stark von der Automatisierung großer Teile ihrer Geschäftsprozesse abhängig, dass die Qualität von IT-Services und der dazu n  Product Details...

€57.46

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ICT is evolving rapidly, with increasingly complex and sophisticated systems and services being introduced in ever-shorter time intervals. ICT Infrastructure Management is concerned with the process, organisation and tools needed to provide a stable IT an  Product Details...

€225.00

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“Planning to Implement Service Management” answers the question “Where do I start with ITIL?” It explains how to identify the benefits of IT Service Management improvement, how to sell the benefits to stakeholders, and how to advance from current prac  Product Details...

€225.00

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Information is one of the most important assets for business and a threat to that information or the processing thereof, directly endangers the results of the organisation. This CD-ROM explains how to organize and maintain the management of security o  Product Details...

€115.00

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IT Service providers strive to improve the quality of the service, while at the same time trying to reduce costs or, at a minimum, to maintain the costs at the current level. This title provides a comprehensive, consistent and coherent set of best practic  Product Details...

€225.00

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This title focuses on delivering and supporting IT services that are appropriate to the business requirements of the organisation. It expands the necessary interactions between these and other core IT service management disciplines, and updates best p  Product Details...

€285.00

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ITIL Application Management CD-ROM Application Management is part of the seven book ITIL series from OGC that guides business users through the planning, delivery and management of quality IT services.This publication covers the software development l  Product Details...

€285.00

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Buy the five ITIL CD-ROMs together and save $ 135 off the cover price. Comprises the CD-ROM editions of: - Applications Management - ICT Infrastructure Management - Planning to implement service management - Service Delivery - Service Support P  Product Details...

€1,295.00

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Start your ITIL Learning with Service Delivery and Service Support   Product Details...

€535.00

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Software Asset Management (OGC) This guide has been developed to assist with understanding what Software Asset Management (SAM) is and to explain what is required to perform it effectively and efficiently as identified in industry 'best practice'   Product Details...

€115.00

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Security Management, Application Management & ICT Infrastructure Management   Product Details...

€465.00

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This CD looks at security from the service provider\'s stand-point, identifying how Security Management relates to the IT Security Officer and how it provides the level of security necessary for the provision of the total service to the organisation. Product Details...

€192.18

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Service Delivery is the second element in the new ITIL Infrastructure Library to be published, and will shortly be available on CD-ROM.Service providers need to offer business users adequate support - Service Delivery covers all aspects that must be taken  Product Details...

€225.00

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IT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organisation. ITIL (the IT Infrastructure Library) is fast becoming an international de facto standard, providing a comp  Product Details...

€336.32

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ITIL (IT Infrastructure Library) ist der weltweit, meiste verbreitete und anerkannte Lösungsansatz für IT Service Management. ITIL stellt eine umfassende und konsistente Sammlung bewährter Erfahrungen („Best Practices“) zum Thema IT Service Mana  Product Details...

€295.00

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Software asset management relates to the infrastructure and processes required for the effective management, control and protection of software assets within an organisation, throughout all lifecycle stages. This CD-ROM publication contains guidelines whi  Product Details...

€115.00

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This CD-Rom is concerned with helping business managers to understand IT service provision. Issues covered include Business Relationship Management, Partnerships and Outsourcing, and continuous improvement and exploitation of Information, Communication an  Product Details...

€225.00

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Three of the must have titles, Service Delivery, Service Support & Security Management   Product Details...

€465.00

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