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CD VERSIONS: The CD versions of the ITIL books complement the printed versions. Each CD includes:
- Full HTML version of the text, with hyperlink cross-references
- Useful external links
- Hyperlink index and contents page for quick and easy finds
- Easily searchable text.
All businesses operate in changing environments. Business Perspective Volume 2 shows how senior management can identify and then implement the right IT responses to a whole range of external factors - from legislation to the climate.
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$195.00
-$25.00
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Implementing Service and Support Management Processes CD ROM 9789077212479
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$65.00
$58.50
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“Planning to Implement Service Management” answers the question “Where do I start with ITIL?” It explains how to identify the benefits of IT Service Management improvement, how to sell the benefits to stakeholders, and how to advance from current prac
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$225.00
Information is one of the most important assets for business and a threat to that information or the processing thereof, directly endangers the results of the organisation.
This CD-ROM explains how to organize and maintain the management of security o
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$115.00
Software Asset Management
(OGC)
This guide has been developed to assist with understanding what Software Asset Management (SAM) is and to explain what is required to perform it effectively and efficiently as identified in industry 'best practice'
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$115.00
This CD-Rom is concerned with helping business managers to understand IT service provision. Issues covered include Business Relationship Management, Partnerships and Outsourcing, and continuous improvement and exploitation of Information, Communication an
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$195.00
$165.75
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