All businesses operate in changing environments. Business Perspective Volume 2 shows how senior management can identify and then implement the right IT responses to a whole range of external factors - from legislation to the climate.  Product Details...

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Implementing Service and Support Management Processes CD ROM 9789077212479  Product Details...

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ICT is evolving rapidly, with increasingly complex and sophisticated systems and services being introduced in ever-shorter time intervals. ICT Infrastructure Management is concerned with the process, organisation and tools needed to provide a stable IT an  Product Details...

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“Planning to Implement Service Management” answers the question “Where do I start with ITIL?” It explains how to identify the benefits of IT Service Management improvement, how to sell the benefits to stakeholders, and how to advance from current prac  Product Details...

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Information is one of the most important assets for business and a threat to that information or the processing thereof, directly endangers the results of the organisation. This CD-ROM explains how to organize and maintain the management of security o  Product Details...

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Software Asset Management (OGC) This guide has been developed to assist with understanding what Software Asset Management (SAM) is and to explain what is required to perform it effectively and efficiently as identified in industry 'best practice'   Product Details...

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This CD-Rom is concerned with helping business managers to understand IT service provision. Issues covered include Business Relationship Management, Partnerships and Outsourcing, and continuous improvement and exploitation of Information, Communication an  Product Details...

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