This publication on CD-ROM is part of the IT Infrastructure Library (ITIL) series of guides to IT service management, and contains best practice on the planning, delivery and management of quality IT services drawn from the private sector. It covers the s  Product Details...

€225.00

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All businesses operate in changing environments. Business Perspective Volume 2 shows how senior management can identify and then implement the right IT responses to a whole range of external factors - from legislation to the climate.  Product Details...

€245.00

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To complete the IT Managers Library, Service Support, Service Delivery, Security Management & ICT Infrastructure Management.   Product Details...

€645.00

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ICT is evolving rapidly, with increasingly complex and sophisticated systems and services being introduced in ever-shorter time intervals. ICT Infrastructure Management is concerned with the process, organisation and tools needed to provide a stable IT an  Product Details...

€225.00

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“Planning to Implement Service Management” answers the question “Where do I start with ITIL?” It explains how to identify the benefits of IT Service Management improvement, how to sell the benefits to stakeholders, and how to advance from current prac  Product Details...

€225.00

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Information is one of the most important assets for business and a threat to that information or the processing thereof, directly endangers the results of the organisation. This CD-ROM explains how to organize and maintain the management of security o  Product Details...

€115.00

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IT Service providers strive to improve the quality of the service, while at the same time trying to reduce costs or, at a minimum, to maintain the costs at the current level. This title provides a comprehensive, consistent and coherent set of best practic  Product Details...

€225.00

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This title focuses on delivering and supporting IT services that are appropriate to the business requirements of the organisation. It expands the necessary interactions between these and other core IT service management disciplines, and updates best p  Product Details...

€285.00

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Buy the five ITIL CD-ROMs together and save $ 135 off the cover price. Comprises the CD-ROM editions of: - Applications Management - ICT Infrastructure Management - Planning to implement service management - Service Delivery - Service Support P  Product Details...

€1,295.00

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Start your ITIL Learning with Service Delivery and Service Support   Product Details...

€535.00

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Software Asset Management (OGC) This guide has been developed to assist with understanding what Software Asset Management (SAM) is and to explain what is required to perform it effectively and efficiently as identified in industry 'best practice'   Product Details...

€115.00

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Security Management, Application Management & ICT Infrastructure Management   Product Details...

€465.00

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This CD-Rom is concerned with helping business managers to understand IT service provision. Issues covered include Business Relationship Management, Partnerships and Outsourcing, and continuous improvement and exploitation of Information, Communication an  Product Details...

€225.00

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Three of the must have titles, Service Delivery, Service Support & Security Management   Product Details...

€465.00

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