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This publication is a comprehensive introduction to service management.
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ABC of ICT - An Introduction to the Attitude,Behavior and Culture of ICT
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Provides advice on planning, designing and implanting change, configuration and release management.
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This management guide is aimed at business and IT managers as well as consultants. It explains what ASL is and how it can help your organization.
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Authors: Yvette Backer, Remko van der Pols
Application management refers to the maintenance and enhancement of information systems, and accounts for a large proportion of IT expenditure.
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This publication adds to the portfolio of PPM publications that are aimed at ensuring that business projects and programmes succeed, and yield the expected benefits to the business.
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Business Perspective Volume 2
Author:
Office of Government Commerce (OGC)
Publisher:
Stationery Office
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All businesses operate in changing environments. Business Perspective Volume 2 shows how senior management can identify and then implement the right IT responses to a whole range of external factors - from legislation to the climate.
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Based on best practices from the private and public sector, integrating the best project management approaches this title describes the best practice general approach to selecting software and suggests a structured process that will ensure maximum benefit
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$125.00
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Implementing Service and Support Management Processes CD ROM 9789077212479
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Information Security based on ISO 27001 and ISO 17799 (English Version)
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The Introduction to ITIL book is a unique book that covers all the components parts of the core ITIL set. It complements the more complex ITIL core books as an efficient entry level to the ITIL literature. It is officially endorsed by IPESC (The Internati
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The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000 / BS15000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessib
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Authors: Viktor Clerc and Frank Niessink
The purpose of the IT Service CMM® pocket guide is to provide a summary of the IT Service CMM that can be carried around for easy reference. The IT Service Capability Maturity Model is a maturity growth mo
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Kit 32 contains:
- Ring bander
- BS 15000-1:2002 IT Service Management. Specification for service management
- BS 15000-2:2003 IT Service Management. Code of practise for service management
- BIP 0005 A Managers Guide to Service Mana
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ISPL, the Information Services Procurement Library, provides a framework based on best practices for the acquisition and management of ongoing services and projects. As an open standard, ISPL mainly focuses on the customer perspective, but provides valuab
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This publication is commonly known as the ‘Pocket Guide’. It has been designed as a handy reference book for information Technology Service management practioners and for those taking the Foundation Certificate in IT Service Management. It is a complement
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This pocket guide has been designed as a reference book for all those involved in planning to achieve certification under the itSMF UK developed itSMF ISO/IEC 20000 Certification scheme or working with an organisation planning to achieve certification.
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One of the factors determining success is how fast an organisation can move in order to meet new challenges. Managing change has therefore become a fundamental management skill requiring a consistent business approach. Managing Successful Programmes (MSP)
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This reference manual describes the PRINCE2 project management method which provides detailed guidance on how to set up, organise, manage, control and deliver your projects on time, within budget and to the right quality.
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This pocket guide is intended as a practical reference for information technology (IT) professionals studying or implementing Microsoft Solutions Framework (MSF). This guide is derived from and complements the core MSF documents. The guide introduces the
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PRINCE 2 for the Project Executive is intended for project executives responsible for a variety of project types. In addition, this book allows project managers to look at their role through the eyes of the project executive.
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This new title by a PRINCE2 accredited trainer, Charles Fox, is designed to give those attending courses light pre-reading material so that the are familiar with concepts before the course. It also is useful for those not attending the course but needing
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Business challenges are forcing organisations to change at an ever increasing rate. These pressures mean that it is no longer enough to design and implement change; real progress in the short term has to be clear and demonstrable. However, more than 50% o
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Practitioner Release and Control for IT Service Management, based on ITIL® - A PRACTITIONER GUIDE is the first publication of a new series of ITSMF, supporting, the first new ITIL Practitioner Cluster training Release & Control of EXIN
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A quick yet thorough reference to risk management in a handy sized format. Uses principles, processes and key terms which are consistent with OGC advice and guidance on risk management, to supply a best practice approach.
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Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes.
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This CD-Rom is concerned with helping business managers to understand IT service provision. Issues covered include Business Relationship Management, Partnerships and Outsourcing, and continuous improvement and exploitation of Information, Communication an
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TMap is a test method that can be summarised by four essential points:
1)The client manages the test process on rational and economic grounds: Business Driven Test Management (BDTM). 2
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