Authors: Yvette Backer, Remko van der Pols

Application management refers to the maintenance and enhancement of information systems, and accounts for a large proportion of IT expenditure.  Product Details...

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Author: Roel Pieper The arrival and growth of the Internet has forced companies to respond in an unprecedented manner. After several years of extreme opportunism, uncertainty and fear, the challenge has only just begun.  Product Details...

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BiSL, Business Information Service Library is het framework dat invulling geeft aan de besturing van het functioneel beheer van de informatievoorziening, vanuit bedrijfsoptiek.

Het belang om dit functioneel beheer (inclusief informatiemanagement)  Product Details...

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Authors: Remko van der Pols, Ralph Donatz, Frank van Outhorst

BiSL, Business Information Services Library, is de eerste en enige publieke standaard voor functioneel beheer en informatiemanagement. BiSL geeft invulling aan de processen en activite  Product Details...

€41.79

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Adapting to new environments is a crucial management skill. It is also one of the most difficult, because change isn't just about plans and schedules – it's about people.  Product Details...

€19.95

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Foundations of IT Service Management Based on ITIL® V3 (english version)  Product Details...

€39.95

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Frameworks for IT Management (English Version)  Product Details...

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This is the first publication that was endorsed by the ITSMF International Publication Executive Sub-Committee.  Product Details...

€57.46

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Introductionbook for Information Services Procurement Library. - ITIL recommended by The Art of Service ITSM   Product Details...

€22.50

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The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000 / BS15000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessib  Product Details...

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Authors: Koen Brand & Harry Boonen

Dieses Taschenbuch bietet einen ersten Überblick über das Thema IT-Governance.

Es richtet sich an Manager, Berater, interne Revisoren, Wirtschaftsprüfer und jeden, der mehr über die Anwendungsmöglichkeit  Product Details...

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Authors: Viktor Clerc and Frank Niessink

The purpose of the IT Service CMM® pocket guide is to provide a summary of the IT Service CMM that can be carried around for easy reference. The IT Service Capability Maturity Model is a maturity growth mo  Product Details...

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'IT Service Management best practices' is een meerdelige uitgave van de vereniging ITSMF Nederland. De uitgave wordt geschreven voor en door de IT Service Management markt in Nederland en België. Bijdragen worden jaarlijks streng geselecteerd uit een ru  Product Details...

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Just too funny! You have to read this take on ITIL version 3 and how it all came about...  Product Details...

€17.95

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CD-ROM including Single version This is the first publication that was endorsed by the ITSMF International Publication Executive Sub-Committee. Translations are available in several languages: Dutch, German, Spanish, Russian, and Japanese. Chinese, French  Product Details...

€41.79

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ISPL, the Information Services Procurement Library, provides a framework based on best practices for the acquisition and management of ongoing services and projects. As an open standard, ISPL mainly focuses on the customer perspective, but provides valuab  Product Details...

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Authors: Dennis Verhoef, Georges Kemmerling, Erik van der Meulen, Henk Schutte

Het uitbesteden van IT-dienstverlening heeft de laatste jaren een grote vlucht genomen.
Hier ligt een aantal redenen aan ten grondslag:
De behoefte om te focu  Product Details...

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Authors: Brian Johnson and Paul Wilkinson

This book was written by authors under the influence of Irony. Irony, or 'I' as it known, was first popularised in the sixteen century when Raleigh imported it to the Elizabethan court.

The dam  Product Details...

€19.95

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itSMF Pocket Guides Package includes itSMF, a pocket guide, itSMF - Application Management, itSMF Security Management, itSMF - ICT Infrastructure Management, itSMF - Planning to Implement Service Management & itSMF - a dictionary Plus included is th  Product Details...

€60.00

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Best practice and practical guidance for information personnel on delivering information services from the business perspective.   Product Details...

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This publication covers the main terms and abbreviations that anyone involved in service management would come accross. The dictionary of terms is an ideal source for anyone new to service management who would like to know what and how key terms are defin  Product Details...

€17.95

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This publication covers the main terms and abbreviations that anyone involved in service management would come across. The dictionary of terms is an ideal source for anyone new to service management who would like to know what are and how key terms are de  Product Details...

€14.94

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This publication covers the main terms and abbreviations that anyone involved in service management would come accross. The dictionary of terms is an ideal source for anyone new to service management who would like to know what and how key terms are defin  Product Details...

€14.94

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This publication covers the main terms and abbreviations that anyone involved in service management would come accross. The dictionary of terms is an ideal source for anyone new to service management who would like to know what how key terms are defined.  Product Details...

€17.95

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This publication covers the main terms and abbreviations that anyone involved in service management would come accross. The dictionary of terms is an ideal source for anyone new to service management who would like to know what and how key terms are defin  Product Details...

€17.95

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This Pocket Guide is consistent with global ITIL standards. All the most recent improvements to the ITIL best practices are summarized, with useful diagrams and examples, in this "Must Have" reference for all Service Management professionals   Product Details...

€19.95

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This publication is commonly known as the ‘Pocket Guide’. It has been designed as a handy reference book for information Technology Service management practioners and for those taking the Foundation Certificate in IT Service Management. It is a  Product Details...

€22.45

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This publication is commonly known as the ‘Pocket Guide’. It has been designed as a handy reference book for information Technology Service management practioners and for those taking the Foundation Certificate in IT Service Management. It is a  Product Details...

€22.45

Quantity:

This publication is commonly known as the ‘Pocket Guide’. It has been designed as a handy reference book for information Technology Service management practioners and for those taking the Foundation Certificate in IT Service Management. It is a  Product Details...

€22.45

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Ein Begleitband zur IT Infrastructure Library

Dieser Leitfaden ist als handliches Nachschlagewerk für Personen gedacht, die im IT Service Management tätig sind, sowie für Personen, die den Abschluss „Foundation Certificate in IT Service Man  Product Details...

€23.27

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This publication is commonly known as the ‘Pocket Guide’. It has been designed as a handy reference book for information Technology Service management practioners and for those taking the Foundation Certificate in IT Service Management. It is a  Product Details...

€22.45

Quantity: