ABC of ICT - An Introduction to the Attitude,Behavior and Culture of ICT  Product Details...

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Authors: Yvette Backer, Remko van der Pols

Application management refers to the maintenance and enhancement of information systems, and accounts for a large proportion of IT expenditure.  Product Details...

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Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework which provides an effective solution for business information management. BiSL is a publi  Product Details...

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This handy, pocket-sized book describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL V3. It also offers a process cross-reference and information on qualifications and ITIL-rel  Product Details...

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E-Book: Foundations of IT Service Management Based on ITIL® V3 (english version)  Product Details...

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E-Book: Frameworks for IT Management (english version)  Product Details...

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E-Book: Frameworks for IT Management – A Pocket Guide (english version)  Product Details...

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E-Book: Implementing ISO/IEC 20000 Certification, The Roadmap (english version)  Product Details...

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E-Book: IT Service CMM (english version)  Product Details...

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E-Book: IT Service Management - An Introduction based on ISO 20000 and ITIL V3 (english version)  Product Details...

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E-book: IT Service Management Based on ITIL® V3 - A Pocket Guide (english version)  Product Details...

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E-Book: Metrics for IT Service Management (english version)  Product Details...

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E-Book: MOF - Microsoft Operations Framework: V4.0 (english version) ISBN: 9789087532871   Product Details...

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E-Book: Release and Control for IT Service Management, based on ITIL® (ITILV2) (english version)   Product Details...

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E-Book: Six Sigma for IT Management (english version)  Product Details...

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E-Book: Six Sigma for IT Management - A Pocket Guide (english version)  Product Details...

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Frameworks for IT Management (English Version)  Product Details...

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Implementing IT Governance  Product Details...

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Implementing Metrics for IT Service Management (english version)  Product Details...

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Introductionbook for Information Services Procurement Library. - ITIL recommended by The Art of Service ITSM   Product Details...

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ISO / IEC 20000 An Introduction  Product Details...

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The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000 / BS15000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessib  Product Details...

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Authors: Viktor Clerc and Frank Niessink

The purpose of the IT Service CMM® pocket guide is to provide a summary of the IT Service CMM that can be carried around for easy reference. The IT Service Capability Maturity Model is a maturity growth mo  Product Details...

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IT Service Management Global Best Practices Volume 1 (2008)  Product Details...

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ISPL, the Information Services Procurement Library, provides a framework based on best practices for the acquisition and management of ongoing services and projects. As an open standard, ISPL mainly focuses on the customer perspective, but provides valuab  Product Details...

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ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit  Product Details...

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ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course Ivanka Menken / Tim Malone / Claire Engle  Product Details...

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This new title presents readers with an approach to software development that builds on established processes and also achieves a goal of better alignment of IT services within the business needs. The concept of IT service design is certainly not a new  Product Details...

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This publication is commonly known as the ‘Pocket Guide’. It has been designed as a handy reference book for information Technology Service management practioners and for those taking the Foundation Certificate in IT Service Management. It is a complement  Product Details...

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This pocket guide has been designed as a reference book for all those involved in planning to achieve certification under the itSMF UK developed itSMF ISO/IEC 20000 Certification scheme or working with an organisation planning to achieve certification.   Product Details...

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One of the factors determining success is how fast an organisation can move in order to meet new challenges. Managing change has therefore become a fundamental management skill requiring a consistent business approach. Managing Successful Programmes (MSP)  Product Details...

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MINCE® – A Framework for Organizational Maturity  Product Details...

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MOF - Microsoft Operations Framework: V4.0  Product Details...

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This pocket guide is intended as a practical reference for information technology (IT) professionals studying or implementing Microsoft Solutions Framework (MSF). This guide is derived from and complements the core MSF documents. The guide introduces the  Product Details...

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This new title by a PRINCE2 accredited trainer, Charles Fox, is designed to give those attending courses light pre-reading material so that the are familiar with concepts before the course. It also is useful for those not attending the course but needing  Product Details...

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Business challenges are forcing organisations to change at an ever increasing rate. These pressures mean that it is no longer enough to design and implement change; real progress in the short term has to be clear and demonstrable. However, more than 50% o  Product Details...

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Practitioner Release and Control for IT Service Management, based on ITIL® - A PRACTITIONER GUIDE is the first publication of a new series of ITSMF, supporting, the first new ITIL Practitioner Cluster training Release & Control of EXIN  Product Details...

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Sarbanes-Oxley Body of Knowledge (SOXBoK): An Introduction  Product Details...

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Service Agreements: A Management guide (English Version)  Product Details...

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Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes.  Product Details...

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The EFQM Excellence model for Assessing Organizational Performance  Product Details...

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TOGAF™ Version 8.1.1 Enterprise Edition – A Pocket Guide  Product Details...

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