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ABC of ICT - An Introduction to the Attitude,Behavior and Culture of ICT
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Authors: Yvette Backer, Remko van der Pols
Application management refers to the maintenance and enhancement of information systems, and accounts for a large proportion of IT expenditure.
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The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000 / BS15000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessib
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Authors: Viktor Clerc and Frank Niessink
The purpose of the IT Service CMM® pocket guide is to provide a summary of the IT Service CMM that can be carried around for easy reference. The IT Service Capability Maturity Model is a maturity growth mo
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ISPL, the Information Services Procurement Library, provides a framework based on best practices for the acquisition and management of ongoing services and projects. As an open standard, ISPL mainly focuses on the customer perspective, but provides valuab
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ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit
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ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course
Ivanka Menken / Tim Malone / Claire Engle
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This publication is commonly known as the ‘Pocket Guide’. It has been designed as a handy reference book for information Technology Service management practioners and for those taking the Foundation Certificate in IT Service Management. It is a complement
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This pocket guide has been designed as a reference book for all those involved in planning to achieve certification under the itSMF UK developed itSMF ISO/IEC 20000 Certification scheme or working with an organisation planning to achieve certification.
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One of the factors determining success is how fast an organisation can move in order to meet new challenges. Managing change has therefore become a fundamental management skill requiring a consistent business approach. Managing Successful Programmes (MSP)
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This pocket guide is intended as a practical reference for information technology (IT) professionals studying or implementing Microsoft Solutions Framework (MSF). This guide is derived from and complements the core MSF documents. The guide introduces the
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This new title by a PRINCE2 accredited trainer, Charles Fox, is designed to give those attending courses light pre-reading material so that the are familiar with concepts before the course. It also is useful for those not attending the course but needing
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Business challenges are forcing organisations to change at an ever increasing rate. These pressures mean that it is no longer enough to design and implement change; real progress in the short term has to be clear and demonstrable. However, more than 50% o
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Practitioner Release and Control for IT Service Management, based on ITIL® - A PRACTITIONER GUIDE is the first publication of a new series of ITSMF, supporting, the first new ITIL Practitioner Cluster training Release & Control of EXIN
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Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes.
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