Authors: Yvette Backer, Remko van der Pols

Application management refers to the maintenance and enhancement of information systems, and accounts for a large proportion of IT expenditure.  Product Details...

€19.95

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Foundations of IT Service Management Based on ITIL® V3 (english version)  Product Details...

€45.00

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Frameworks for IT Management (English Version)  Product Details...

€45.00

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Introductionbook for Information Services Procurement Library. - ITIL recommended by The Art of Service ITSM   Product Details...

€22.50

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The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000 / BS15000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessib  Product Details...

€19.95

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Authors: Viktor Clerc and Frank Niessink

The purpose of the IT Service CMM® pocket guide is to provide a summary of the IT Service CMM that can be carried around for easy reference. The IT Service Capability Maturity Model is a maturity growth mo  Product Details...

€19.95

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Just too funny! You have to read this take on ITIL version 3 and how it all came about...  Product Details...

€17.95

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ISPL, the Information Services Procurement Library, provides a framework based on best practices for the acquisition and management of ongoing services and projects. As an open standard, ISPL mainly focuses on the customer perspective, but provides valuab  Product Details...

€19.95

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Authors: Brian Johnson and Paul Wilkinson

This book was written by authors under the influence of Irony. Irony, or 'I' as it known, was first popularised in the sixteen century when Raleigh imported it to the Elizabethan court.

The dam  Product Details...

€19.95

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Best practice and practical guidance for information personnel on delivering information services from the business perspective.   Product Details...

€19.95

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This publication covers the main terms and abbreviations that anyone involved in service management would come accross. The dictionary of terms is an ideal source for anyone new to service management who would like to know what and how key terms are defin  Product Details...

€17.95

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This Pocket Guide is consistent with global ITIL standards. All the most recent improvements to the ITIL best practices are summarized, with useful diagrams and examples, in this "Must Have" reference for all Service Management professionals   Product Details...

€19.95

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This pocket guide has been designed as a handy reference book providing sound best practice and practical advice in Application Management from a service management perspective. It addreses the complex subject of managing applications from the initial bus  Product Details...

€17.95

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This pocket guide has been designed as a handy reference book for those people involved in the design, planning, deployment and ongoing operation and technical support of Information and Communication Technology Infrastructure Management (ICTIM) component  Product Details...

€17.95

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This pocket guide is a condensed version of the Secuirty Management book. It covers the main processes involved in IT Security Management, primarily within the context of ITIL Service Management but also within the context of BS ISO/IEC 17799 & BS7799 cod  Product Details...

€17.95

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This pocket guide has been designed as a reference book for all those involved in planning to achieve certification under the itSMF UK developed itSMF ISO/IEC 20000 Certification scheme or working with an organisation planning to achieve certification.   Product Details...

€17.95

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This publication is an ideal starting point for anyone planning to implement service management. The publication is a condensed version of the ITIL Planning to Implement Service Management book. Areas covered are: What is Service Management?, The approach  Product Details...

€17.95

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Author: Eugen Oetringer The IT Strategy Management Process explains how strategies, implementation instructions and best practices are stored and managed in a central repository, and how to support IT Services through effective knowledge management.   Product Details...

€45.50

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Risk and risk management can sometimes be misunderstood. There is a view that the prudent approach is to avoid risk by simply maintaining the status quo. Linked to this is the idea that audit is a barrier to risk taking and innovation. Also spending time  Product Details...

€50.00

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The effective management of risk is crucial to business success. This CD-ROM guide is intended to help organisations put in place effective frameworks for taking informed decisions about risk. It brings together recommended approaches, checklists and poin  Product Details...

€130.00

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One of the factors determining success is how fast an organisation can move in order to meet new challenges. Managing change has therefore become a fundamental management skill requiring a consistent business approach. Managing Successful Programmes (MSP)  Product Details...

€50.00

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This book considers the design and implementation of metrics in service organizations using industry standard frameworks.  Product Details...

€45.00

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This pocket guide is intended as a practical reference for information technology (IT) professionals studying or implementing Microsoft Solutions Framework (MSF). This guide is derived from and complements the core MSF documents. The guide introduces the  Product Details...

€19.95

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Business challenges are forcing organisations to change at an ever increasing rate. These pressures mean that it is no longer enough to design and implement change; real progress in the short term has to be clear and demonstrable. However, more than 50% o  Product Details...

€39.95

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Practitioner Release and Control for IT Service Management, based on ITIL® - A PRACTITIONER GUIDE is the first publication of a new series of ITSMF, supporting, the first new ITIL Practitioner Cluster training Release & Control of EXIN  Product Details...

€46.70

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Service Agreements: A Management guide (English Version)  Product Details...

€20.75

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Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes.  Product Details...

€39.95

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