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Get Aligned With ITIL V3 Principles Quickly With This Comprehensive Resource The Information Technology Infrastructure Library (ITIL) is now the world standard for IT service management. Most companies have embraced, and expect compliance with, the IT  Product Details...

€249.00

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This publication is a comprehensive introduction to service management.  Product Details...

€85.00

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We bring you The Complete ITIL V3 Readiness Assessment – and it does all this for you: it has the basics of the Service Management processes in it, same as V2, BUT it has an extensive gap analysis in it for each of the new V3 volume that tells you exactly  Product Details...

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How do you account for the spend on your IT Services and Assets? The Accounting Policies template provides guidelines for IT Accounting and also how to create an effective Cost Model.  Product Details...

€36.95

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This template provides you with a practical examples and templates of IT Accounting spreadsheets.  Product Details...

€34.95

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This book will be of particular interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the BS ISO/IEC 20000 standard.  Product Details...

€59.95

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The days are long gone when Capacity Management was a backroom activity involving technical satff working in isolation from both their colleagues and the customer's business technical staff.  Product Details...

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Provides advice on planning, designing and implanting change, configuration and release management.  Product Details...

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Financial management is central to any successful service provider, irrespective of whether they charge for services or are funded out of what may be considered as a financial ‘black-hole’.  Product Details...

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This book looks at the importance placed by ISO/IEC 20000 on understanding and managing the interfaces between processes so that they are fully integrated, providing better control, greater efficiency and opportunities for improvement.  Product Details...

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Achieving ISO/IEC 20000 : Keeping the service going (BIP 0036)  Product Details...

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Achieving ISO/IEC 20000 : Making metrics work (BIP 0032)  Product Details...

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Achieving ISO/IEC 20000 : Management decisions and documentation (BIP 0030)  Product Details...

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Achieving ISO/IEC 20000 : Managing the end-end service (BIP 0033)  Product Details...

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Achieving ISO/IEC 20000 : Why people matter (BIP 00310) (english version) ISBN: [9780580474590]  Product Details...

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  Product Details...

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Ensure Your IT Services Keep Up With Your Customer's Capacity Demands The object of Capacity Management is to provide the right capacity, for the right customer, at the right location, for the right costs. This will help ensure that the capability of  Product Details...

€249.00

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Provide Your Organization With a Structured Approach to Change Change Management is often considered to be the process that most actively links all the ITIL processes together. This process aims to improve and maintain IT Service quality providing a stru  Product Details...

€249.00

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ITIL Alignment Begins With Service Level Management Service Level Management is a key component of the ITIL Framework. Carefully planned and documented IT Service Management (ITSM) processes are becoming an increasingly important component in the deliver  Product Details...

€249.00

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Temporary offer - only $ 199 Buy all the twenty-four documents in the Service Level Management Department - downloaded straight to your PC and ready to go.  Product Details...

€199.00

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Temporary offer - only $ 199 Buy all the ten documents in the Capacity Management Department - downloaded straight to your PC and ready to go.  Product Details...

€199.00

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Temporary offer - only $ 199 Buy all the thirteen documents in the Change Management Department - downloaded straight to your PC and ready to go.  Product Details...

€199.00

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Temporary offer - only $ 199 Buy all the fourteen documents in the Configuration Management Department - downloaded straight to your PC and ready to go.  Product Details...

€199.00

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Temporary offer - only $ 199 Buy all the sixteen documents in the Financial Management Department - downloaded straight to your PC and ready to go.  Product Details...

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Temporary offer - only $ 199 Buy all the 12 documents in the Incident Management Department - downloaded straight to your PC and ready to go.  Product Details...

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€199.00

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Temporary offer - only $ 199 Buy all the thirteen documents in the Release Management Department - downloaded straight to your PC and ready to go.  Product Details...

€199.00

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Temporary offer - only $ 199 Buy all the twelve documents in the Security Management Department - downloaded straight to your PC and ready to go.  Product Details...

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Temporary offer - only $ 199 Buy all the eleven documents in the Service Desk Department - downloaded straight to your PC and ready to go.  Product Details...

€199.00

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