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OGC arrow ITIL Version 3 Books arrow Service Operation (SO) eBook



Service Operation (SO) eBook

Price per Unit (Piece): $145.00

Service Operation: By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis. To ensure it is integrated with the rest of the ITIL library, guidance is based on a selection of familiar service support and service delivery control points.

Concepts and guidance in the Service Operation publication include:

• Application Management
• Change Management
• Operations Management
• Control processes and functions
• Scaleable practices
• Measurement and control

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