The Outsourcing Toolkit Based on ITIL Metrics

Outsourcing Information Technology

This Toolkit focuses on key issues and important topics in the acquisition and management of Information Technology (IT). It outlines the general processes involved in outsourcing. It contains templates to control the problems involved in implementing outsourcing as well as securing the positive results of outsourcing efforts. Most importantly, it will give the IT manager an understanding of the important issues to be addressed when making the outsourcing decision, as well as the factors to be considered in successfully implementing an outsourcing strategy.


This Toolkit is well aligned with Outsourcing help desk Services: it is your Reality Checklist for Finding the Right Balance Between Cost, Capacity and Resources


Help desk services are a critical component in most IT infrastructure outsourcing deals. Balancing the customer\'s desired service levels while managing costs has been challenging for outsourcers. This Toolkit offers outsourcing clients a unique solution to this challenge. This Toolkit is based on IT Infrastructure Library (ITIL) standards, with tools tailored to match client and ITIL best practices.