Home ITIL Toolkits IT Governance Metrics, Measurements and Benchmarking Kit
ITIL Toolkits IT Governance Metrics, Measurements and Benchmarking Kit
IT Governance Metrics, Measurements and Benchmarking Kit
Price per Unit (piece):
$249.00
Seventy percent of all IT projects fail—and scores of books have attempted to help firms measure and manage IT systems and processes better in order to turn this figure around
In this Toolkit, IT Service Management experts The Art of Service argue that the real reason IT fails to deliver value is that companies have no formal system in place for guiding and monitoring IT decisions.
5 out of 5 stars Important Management Title With A Groundbreaking Framework - Rhett Kerr
"This is the Toolkit that corporations have needed since the Dotcom bust. Having painfully learned that throwing copious amounts of money at IT professionals does not always result in effective information systems, many companies are confused as to the next plan of attack.
Not a simple "how-to-run-your-IT" cookbook, The Art of Service has studied how corporations manage their IT. There is no quick fix, no "silver bullet" that will solve all managerial angst. What emerges instead is a deeper understanding of the strategic role of IT for a wide range of companies.
By applying sound It service Management best practices the Art of Service has have formulated a very succinct framework. This framework could act as a touchstone for those companies whose current governance is ineffective or unclear.
Companies who are struggling with IT, and those of us who advise them, really need to use this toolkit and consider the documentation included. Whether or not you are as enamoured of the framework as I, you should certainly be aware of it because it will be very important in future work. "
Best practices show that firms with explicit IT governance systems have twice the profit of firms with poor governance, given the same strategic objectives. Just as corporate governance systems aim to ensure quality decisions about corporate assets, the toolkit shows and guides that companies need IT governance systems to ensure that IT investments are made wisely and effectively.
The toolkit delivers a set of tools to deal with a challenging leadership issue, it is rare that you find a detailed and pragmatic guide to something subject to such mis-understanding and debate.
Governance in general and IT governance in particular is often left to the realm of politics, personality and perception. This Toolkit takes a look at how to make IT governance matter and function properly. The tools allow you to show governance on a page and align governance decisions with business strategy and metrics -- all good things.
Why should you care about IT governance, well because good IT governance is related to good business performance. Also as information and technology handle more business, making decisions about these assets becomes critical. This toolkit is not a white wash over the issue -- it is practical, specific and filled with templates.
For those looking at corporate governance, the frameworks and practices developed here apply to other realms of governance.
If you are a CIO, then governance is how you get things done with other executives -- a must have - finally data and proven practices on a topic where they are needed most.
An easy to read and insightful overview of IT Governance - An excellent summary and insightful overview on IT Governance. This is an easy read emphasizing its principles with many real world examples and templates. Well suited for senior leadership as well as IT operational management. The provided frameworks can be utilized to support internal IT Governance projects or to augment external expertise. Sets a solid foundation for more detailed studies and implementation projects specific to your organization.
Better IT Business Value Delivery - This Toolkit provides an excellent foundation and series of models for explaining how to explicitly design your IT organization. The Toolkit gives concrete examples and demonstrates the implications of the different models on performance.
This is a valuable Toolkit for both consultants and senior IT executives containing:
Toolkit Roadmap - IT Governance metrics, measurements and benchmarking
Toolkit Introduction Presentation - IT Governance Metrics, Measurements and Benchmarking
Defining Requirements
IT Governance Metrics, Measures and Benchmarking - ITIL Version 3 Presentation
IT ROI Calculator
ROI - ITIL Version 3 Presentation
ISO 20000 - Introduction Presentation
Starter Kit Six Sigma Document
Six Sigma - Short Overview
Six Sigma Calculator
Six Sigma Presentation
Example - High level goals and KPI's
Example - KPI's of the value of Service Management
