ITIL Facts Sheets for all twelve disciplines

We are pleased to be able to offer a unique reference kit comprising a series of 12 ITIL (3 page) fact sheets..... covering each of the main ITIL disciplines: Availability Management; Capacity Management; Change Management; Configuration Management; Financial Management; Incident Management; IT Service Continuity Management; Problem Management; Release Management; Security Management; Service Desk; Service Level Management.

Each document condenses the topic into a set of easy to remember/reference points. The information is attractively presented, using diagrams where appropriate. The topics are also described in a consistent manner, with explanations of:

• why
• goals/objectives
• activities
• results
• costs
• benefits

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