Home ITIL Toolkits ITIL Facts Sheets for all twelve disciplines
ITIL Toolkits ITIL Facts Sheets for all twelve disciplines
ITIL Facts Sheets for all twelve disciplines
Price:
$59.00
We are pleased to be able to offer a unique reference kit comprising a series of 12 ITIL (3 page) fact sheets..... covering each of the main ITIL disciplines: Availability Management; Capacity Management; Change Management; Configuration Management; Financial Management; Incident Management; IT Service Continuity Management; Problem Management; Release Management; Security Management; Service Desk; Service Level Management.
Each document condenses the topic into a set of easy to remember/reference points. The information is attractively presented, using diagrams where appropriate. The topics are also described in a consistent manner, with explanations of:
why
goals/objectives
activities
results
costs
benefits
They comprise an ideal aid in understanding and using the disciplines of ITIL.