Incident Management Process Kit

Create an Efficient Plan for Dealing with Outages in IT Services

Incident Management is a "front line" process that can provide quick returns. It is a process that delivers measurable benefits by providing a restoration of IT Services to affected users in as short a time as possible. The objective is to ensure that the organization and the services it provides to its customers are not affected by incidents occurring within the IT Infrastructure. Incident Management will work together with other processes to ensure that an incident is dealt with in the most efficient way possible, thus restoring service as quickly as possible and reducing the effect of the incident on the business.

The Incident Management Process Kit provides a wide variety of resources to boost your understanding and ability to implement Incident Management in your organization.

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Here's What You Will Receive in This Time-Saving Document Collection

This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and implementation of a well-managed IT services organization. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation. Some of the documents in this kit include:

• Incident management review and assessment worksheet
• Incident management flow-chart diagram
• Business justification document
• PowerPoint presentation explaining the process of Incident management
  
• Project and implementation plan template
  
• Communication plan to describe Incident management to your organization.
• Policies, objectives and scope overview template
  
• Specific objectives and goals template
  
• Incident catagory definition document
• Incident ticket template
  
• Key performance indicators and other metrics definition template
  

The documents listed above correspond directly with IT Infrastructure Library (ITIL) processes. Clear instructions explaining the application of each template are provided within the corresponding documents.

The Incident Management Process Kit is Yours Risk Free Today!

The instant you purchase the collection, the fact sheets, presentations and tools listed above will be available to you through a simple download. You may use the documents for up to 30 days. If anytime during that period you decide it does not meet the needs of your company, just let us know and we will refund the purchase.

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