Problem Management Process Kit

Proactively Identify and Solve "Chinks in the Armor" Before Incidents Occur

Problem Management exists to remove errors from the IT infrastructure that can lead to incidents. This process aims to improve IT Service quality by providing an approach to investigate and analyze the underlying cause of the incidents and errors that occur in any IT Infrastructure. The actions to achieve this include the analysis of incidents, problems and known errors. The process must review achievements based on customer expectations and take steps to improve or modify the process accordingly.

The Problem Management Process Kit provides a wide variety of resources to boost your understanding and ability to implement Problem Management in your organization.

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Here's What You Will Receive in This Time-Saving Document Collection

This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and implementation of a well-managed IT services organization. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation. Some of the documents in this kit include:

• Problem management review and assessment worksheet
• Problem management flow-chart diagram
• Business justification document
• PowerPoint presentation explaining the process of Problem management
  
• Project and implementation plan template
  
• Communication plan and documents to describe Problem management to your organization and solicit input for improvements.
• Policies, objectives and scope overview template
  
• Specific objectives and goals template
  
• Problem catagory definition document
• Problem ticket template
• Problem "known error" template
  
• Key performance indicators and other metrics definition template
  

The documents listed above correspond directly with IT Infrastructure Library (ITIL) processes. Clear instructions explaining the application of each template are provided within the corresponding documents.

The Problem Management Process Kit is Yours Risk Free Today!

The instant you purchase the collection, the fact sheets, presentations and tools listed above will be available to you through a simple download. You may use the documents for up to 30 days. If anytime during that period you decide it does not meet the needs of your company, just let us know and we will refund the purchase.

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