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ISO/IEC 20000 Achieving ISO/IEC 20000 : Integrated service management (BIP 003
ISO/IEC 20000 Achieving ISO/IEC 20000 : Integrated service management (BIP 003
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Achieving ISO/IEC 20000 : Integrated service management (BIP 003
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Achieving ISO/IEC 20000 : Integrated service management (BIP 003 |
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$59.95
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This book looks at the importance placed by ISO/IEC 20000 on understanding and managing the interfaces between processes so that they are fully integrated, providing better control, greater efficiency and opportunities for improvement. It reflects the top-down management system approach of the standard requirements. It also covers the management system requirements, in particular management commitment and the Plan-Do-Check-Act cycle, the management process responsibilities around implementing a changed system and the role this plays in integrating service management. |
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