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ITIL ISO/IEC 20000 Achieving ISO/IEC 20000 : Management decisions and documentation
ITIL ISO/IEC 20000 Achieving ISO/IEC 20000 : Management decisions and documentation
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Achieving ISO/IEC 20000 : Management decisions and documentation
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Achieving ISO/IEC 20000 : Management decisions and documentation |
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Describing the role of management and the decisions they are faced with if their organisations are to achieve compliance with the standard. It is used in assisting managers in deciding if the standard is appropriate for their organisation (or service provider) by outlining what in involved in making the improvements, the roles and responsibilities of management, the types of assessment scheme available and how to prepare for an audit. |
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