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ISO/IEC 20000 Achieving ISO/IEC 20000 : Managing the end-end service (BIP 0033
ISO/IEC 20000 Achieving ISO/IEC 20000 : Managing the end-end service (BIP 0033
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Achieving ISO/IEC 20000 : Managing the end-end service (BIP 0033
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Achieving ISO/IEC 20000 : Managing the end-end service (BIP 0033 |
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The publication describes the requirements for the management of the end-to end services provided by three processes – service level management, business relationship management and supplier management. Only service providers who recognise the importance of all three and the need for them to work closely together have any chance of an effective supply chain implementation. |
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