A Managers Guide to Service Management. 5th edition (updated for

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This publication is a comprehensive introduction to service management. It offers explanations, guidance and recommendations and has been produced to meet the needs of commercial and public sector organisations. It recognises that services and service management are essential for organisations to generate revenue or to be cost-effective.

This book has been updated in line with the new BS ISO/IEC 20000 series. It is aimed at managers and staff responsible for implementing, maintaining, improving or procuring service management.

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A Managers Guide to Service Management. 5th edition (updated for

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