ITIL v2 Foundation online course

The ITIL Foundation Program Online

The ITIL Foundation Program online is a comprehensive, fully accredited online course for those people looking to study the ITIL framework and prepare for the ITIL Foundation examination in IT Service Management.

• Introduction to IT Service Management

• All 10 processes + Security Management + Service Desk

• Bonus template resources

• 40 question mock exam included

• Mini-tests for each section

• Forums to share ideas and learn from others

• Fully sanctioned by EXIN as "a program of quality"

• Already used by thousands of participants

Comments from participants:

Caroline Redmond

I'm getting ready to take my exam on the 24th.  I'll be spending some time here prior to that date and trying to prepare as best I can.  This program has provided me with an excellent tool to get acquainted with the ITIL information along with the book which accompanied the course.  If I fail to pass the exam I know whose fault it'll be - mine.  In any case, I've never found anybody to have died from receiving too many 'attaboys', so to the expert crew; thanks for putting this together.

Brian Berardo

Program Overview

1.      Before you even begin

A detailed forum allows you to interact with your fellow students. Pose questions about the processes, contents and exams and get fast answers.

An ITIL Glossary is included that becomes your ITIL dictionary for definitions and acronyms.

2.      Introduction

To give you a background to the ITIL processes it is helpful to understand the fundamental difference between the ITIL Framework and the concept of IT Service Management.

You will also learn of the history behind the ITIL framework, the parties involved and you'll get excellent summary paragraphs for each process; before you begin your more detailed study.

3.      Service Desk and the Service Support Processes

One by one we cover each process and deliver you with manageable sections of information so you can choose to study as much or as little as you want at each sitting.

Each process area includes sections for Objectives, activities, benefits, as well as role descriptions and process measurements. There is also a constant provision of mini-quizzes and bonus resources throughout the entire program.

4.      Service Delivery processes and Security Management

Following the same principles as the Service Support processes, each Service Delivery process is presented to you in easily managed sections.

Each section includes a mini quiz to help you enforce the learning. Watch for the bonus resources that are scattered throughout.

5.      The Mock Exam

With 40 real life questions; this is perhaps the best part of the program. Now that you have studied the processes in detail, test your knowledge as you begin the preparation for your actual examination - Foundation Certificate in IT Service Management.

Feedback is provided for each question and you can judge your own "preparedness" for the real exam.

6.      Special offers

As a thank you for purchasing the program, we make a series of special offers throughout the course for other resources that you will find useful.

Including books/CDs and other resources you can now build your professional resource kit and library.

7.      Global Recognition

The ITIL framework is recognized world wide. This accredited program will prepare you for either the EXIN or ISEB examination.

Remember that this is a certification that is recognized around the world. We also tell you how to publicize the fact when you have passed the exam; where you can tell the world that you have passed the ITIL Foundation Certificate.

8.      Stepping Stone

The concept of "stepping stones" is so appropriate for this program. The ITIL Foundation Online program is your first step towards even higher level qualifications.

You can now select from our list of Best Practice process expert programs to focus your study in one or more specific processes. Alternatively, when you have passed the ITIL Foundation Examination you can present yourself for consideration to be accepted on an ITIL Managers program (yes - we also tell you how to take the step towards the ITIL Managers program).

Features Checklist

• Fully Accredited

• Built and managed by Qualified ITIL Managers

• Mini-quizzes with feedback

• Full Mock Exam with feedback

• 10 Process coverage + Service Desk + Security Management

• Bonus resource files

• Forums and Special discount offers

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