ITIL Version 3 eLearning Foundation Course

Course Description

      
This exciting and dynamic eLearning course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL Version 3 intermediate level training courses.

The ITIL Version 3 best practice is composed of five core disciplines:

•     Service Strategy
•     Service Design
•     Service Transition
•     Service Operations
•     Continual Service Improvement

      
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
      

Prerequisites

None, although a familiarity with IT service delivery will be beneficial.

Audience

      

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators
      

Learning Objectives

      
At the end of this course, you will be able to:

• Identify the key principles and concepts of IT Service Management.
• Identify the benefits of implementing ITIL in an organization.
• Identify the Service Management processes and how they map to the Service Lifecycle.
• Identify the basic concepts and definitions related to the Service Lifecycle.
• Identify the activities and roles involved with the Service Lifecycle.
• Identify the relationship of each component of the Service Lifecycle and how they map to other components.
• Identify the factors that affect the effectiveness of the Service Lifecycle.

You may also be interested in this/these product(s):

A Great Start: ITIL V3 Starter Toolkit $249.00 Add to Cart

A Must: The Complete ITIL V3 Readiness Assessment Kit $99.00 Add to Cart

Service Strategy (SS) $145.00 Add to Cart

Service Design (SD) $145.00 Add to Cart