ITIL Practitioner Certificate: Release and Control (IPRC) Online Learning - 6 Reasons to Buy

1. Exin Accredited
2. Trainer Facilitated - on average 5 hours per course
3. One on One Support - you don't get that in class!
4. All 4 Clusters available - get ready for the ITIL Service Managers bridge.
5. Save $ 4000 on tuition fee by doing your ITIL cluster practitioner certification online
6. No Loss in billable hours, work during the day and study at night

Course Overview

To ensure quality and consistency of the services provided to its customers, IT departments must control what is in the infrastructure and manage how and when changes are made. By effectively implementing the Release and Control processes within an IT infrastructure, this goal can be achieved.

In this online course, you learn how to plan, implement and optimise the Change Management, Release Management and Configuration Management processes. Through interactive workshops, with certified trainers you gain the skills necessary to successfully take the ITIL Practitioner Release and Control Certification Exam.

Audience

This course is valuable for managers, supervisors, team leaders and operational staff who participate in managing, organising and optimising the Change, Release and Configuration Management processes. The Foundation Certificate in IT Service Management is required to take the IPRC Certification Exam.

Skills Gained

• Prepare for and take the ITIL Practitioner Release and Control (IPRC) Certification Exam
• Plan key activities for Change Management, Release Management and Configuration Management
• Define the monitoring and reporting of key performance indicators and achievements
• Propose continuous improvements for the Release and Control processes
• Organise the relationships between the Release and Control processes
• Monitor and optimise the Release and Control processes

Prerequisites

ITIL knowledge at the level ITIL Foundation Certification is assumed.

Examinations

ITIL Practitioner Release and Control Certification Exam.

Course Outline

Introduction and Overview

• Managing, organising and optimising the Release and Control processes
• Controlling the changing environment
• Ensuring quality releases
• Mapping the configuration environment

Planning the Key Release and Control Activities

Change Management

• Determining the objectives and scope
• Defining the roles and responsibilities
• Performing risk assessments and obtaining approval

Release Management

• Establishing release policies
• Planning the monitoring and reporting of process effectiveness

Configuration Management

• Defining the Configuration Management Database (CMDB) scope
• Determining Configuration Item (CI) naming conventions
• Planning for CMDB data discovery, collection and population

Exchanging Information

• Establishing information exchange between the Release and Control processes
• Integrating with other Service Management processes

Monitoring and Reporting

• Monitoring and managing the Release and Control activities
• Identifying key issues impacting effective operation
• Establishing metrics and management information
• Developing and monitoring critical success factors and key performance indicators

Maintaining the Procedures

• Mapping Release and Control procedures to daily work activities
• Defining criteria for Change prioritisation
• Planning resource allocation for releases
• Ensuring CMDB quality through verification and audit

Establishing Change Management

Classifying, prioritising and approving changes

• Standard
• Intermediate
• Urgent
• Emergency
• High
• Medium
• Low

Change Manager responsibilities

• Filtering Requests for Change (RFC)
• Selecting Change Advisory Board (CAB) and CAB/Emergency Committee membership
• Ensuring effectiveness through post-implementation review

Release Management Activities

Planning for Releases

• Release identification
• Determining requirements for full, delta and package releases
• Establishing Definitive Hardware Store (DHS) and Definitive Software Library (DSL)

Designing, building and configuring Releases

• Build management
• Ensuring fit-for-purpose testing
• Constructing back-out plans

Distribution and installation

• Training and communicating to all stakeholders
• Considering all technical and non-technical aspects of Releases

Applying Configuration Management

• Managing physical and logical relationships
• Establishing CI attributes
• Confirming software license compliance
• Identifying downtime through Status Accounting

Optimising the Release and Control Processes

• Analysing process outputs
• Proposing process improvements
• Utilising key performance indicators
• Implementing reviews for process effectiveness
• Establishing ongoing quality improvements
• Applying quality standards