The Official Introduction to the ITIL Service Lifecycle is the official introduction to the guidance’s newly adopted structure and represents an important and major evolutionary step forward. The refresh has transformed the guidance into the most innovative and best in class. At the same time, the interface between old and new approaches is seamless, allowing V3 adopters to build on the successes of V2 but take IT service management even further.
This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today’s ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
The main body of the book introduces the five main titles with an introduction and clearly laid out summary of objectives, practice, key elements, roles and responsibilities and service performance. It then gives an overview of the guidance specific to each stage of the lifecycle.
Each chapter concludes with key messages and lessons, showing how the introduction relates to the full library with its deeper levels of practice expertise and structured application.
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