The Apollo 13 - an ITSM case experience(tm) is a one day simulation game which can be used to fulfil a range of different learning objects: Leadership, team building and team work, knowledge of ITIL best practice, process improvement skills, and steering IT service management organisations are some of the key learning areas that can be addressed.
Numbers are strictly limited - BOOK NOW TO SECURE A PLACE
Learning the ITIL theory in a 'fun' way
Experiencing the integration between ITIL processes
Designing and implementing working practices (ITIL processes) and experiencing these processes in action
Learning to work as a team
Learning to analyze and improve processes
Learning to gather and report on process performance (And a whole lot more!)
"ONE DAY SIMULATION..."
For organizations where the class is looking for a deeper understanding of ITIL theory and understanding the relationships between processes.
"IMPROVE THE GROUP/TEAM..."
For organizations looking to develop a stronger sense of teamwork amongst their IT Professionals.
"INSIGHT INTO PROCESS WEAKNESS..."
For organizations looking to use the simulation game to give insight into the effectiveness of process working. 2 day format where the second day is used for breakout sessions and tasks aimed at inventory and analysis of the course attendee’s own processes.
"KICK START PROGRAM..."
Start session for a process improvement program
"MANAGEMENT REPORTING INSIGHT..."
Improving the use of management reporting through process implementation and registration
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