Excel Tool covering 166 Service Strategy Areas, including the Service Strategy Processes. Here is a small peek inside the process area of the tool and what it covers:
Service Economics Our differentiation strategy is resulting in higher profits or revenues, lower costs, or greater service adoption The Financial Management process is defined We know which services cost us the most, and why We know our volumes and types of consumed services, and the correlating budget requirement We know how efficient our service provivioning models are relative to alternatives Our strategic approach to service design results in services that can be offered at a competitve market price, substantially reduced risk, or offers superiour value We know where our greatest service inefficiencies are We know which functional areas represent the highest priority opportunities for us to focus on as we generate a continual service improvement strategy We know how to select On-shore, Off-shore or Near-Shore services We have defined if we follow Cost Recovery, Value Centre or Accounting Centre principles We know for financial management what deliverable we expect from the implementation We know if the business or IT expects a chargeback system There is currently a Service Catalogue implemented and awaiting pricing We know what our discount rates are Service Portfolio Management is defined We know why a customer should buy our services We know why a customer should buy those services from us We know what the pricing or chargeback models are We know our strengths and weaknesses, priorities and risks We know how our resources and capabilities are to be allocated We know what the long-term goals of the service organization are We know services are required to meet our long term goals We know what capabilities and resources are required for the organization to achieve those services We know how we will get to offer the services that are required to meet our long term goals
