ISO/IEC 20000 Online Learning Foundation

Course Overview

This course provides you with an overview of the publications and ISO/IEC 20000 Part 1 of the standard and the role it fulfills within the IT service management domain. The course is designed for everyone within the organization who requires a high level overview of the ISO/IEC 20000 standard and all its components.

Course Description

In this course, you will achieve a basic knowledge of IT Service Management best practices and the common terminology. This elearning course will help you understand the benefits of applying the ISO/IEC 20000 service management processes to improve the quality of managed services, save costs and meet corporate governance/legal requirements.

The theory is mixed in with frequent quizzes to test your knowledge of both parts of the standard and to manage your progress towards passing the exam.

Target Audience

Quality Managers, IT Support Staff, IT Consultants, IT Process Consultants, Key Business Users, IT Auditors, Quality Consultants, IT service providers, Purchasing managers.

Pre-requisite

None
ITIL Foundation certificate or equivalent knowledge is preferred due to the assumed knowledge of the ITIL® Framework.

Learning Objectives

At the end of this course, the learner will be able to:

• Understand the principles of Service Management as a basis for ISO/IEC 20000.
• Identify the benefits of applying the ISO/IEC 20000 standard.
• Understand the implementation route to achieve ISO/IEC 20000.
• Know relationships between the different Service Management processes and how it supports ISO/IEC 20000 certification.
• Understand what ISO/IEC 20000 means in a practical, real world, perspective.
• Pass the EXIN  ISO/IEC 20000 Foundation exam.
  

You may also be interested in this/these product(s):

ISO 20000 Consultant Program  Call for Pricing

ISO/IEC 20000 Foundation Program  Call for Pricing

Introducing ISO/IEC 20000 eLearning $225.00 Add to Cart

ISO/IEC 20000 Process Charts $69.00 Add to Cart