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01	NEW! The ITIL V3 Factsheet Benchmark Guide
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05	IT Service Management Based on ITIL® V3 - A Pocket Guide
06	Introduction to ITIL V3 Service Lifecycle
07	All Files - Service Level Management Process Kit
08	Foundations of IT Service Management based on ITIL
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10	A Great Start: ITIL V3 Starter Toolkit

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The Service Evaluation Toolkit

IT Services Portfolio Management Best Practice Handbook

IT Service Continuity Management Process Template

Business Perspective Volume 2 CD-ROM (English version)

Achieving ISO/IEC 20000 : Enabling change (BIP 0035)

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ITIL Toolkits Certification Courses E-learning Courses ITIL Books ITIL Version 3 Books ITIL CD-Roms ITSM Publications Best Practice Books ISO/IEC 20000 PRINCE2 Project Mgt. Solutions    ITIL    Service Level Management    ITIL V3 Readiness    Service Catalog Management    Capacity Management    Change Management    Configuration Management    Availability Management    Financial Management    Incident Management    ISO/IEC 20000    IT Service Continuity Process Management    Problem Management    Release Management    Security Management    Service Desk    Event Management    Request Fulfilment    Access Management    7 Step Improvement Process    Service Reporting Process    Return on Investment    Supplier Management    Transition Planning and Support    Service Asset and Configuration Management    Release and Deployment Management    Service Validation and Testing    Evaluation    Knowledge Management    Service Strategy    Service Design    Service Transition    Service Operation    Continual Service Improvement Downloads E-Books (PDF versions)

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