Continual Service Improvement Readiness Assessment
Price per Unit (piece):
€69.00
Excel Tool covering 193 Continual Service Improvement Areas, including the Continual Service Improvement Processes. Here is a small peek inside the process area of the tool and what it covers:
CSI Processes We have defined what we should measure using The 7 Step Improvement Process We have defined what we can measure using The 7 Step Improvement Process We have defined data gathering (who/how/when/integrity of data) using The 7 Step Improvement Process We have defined how we process the data using The 7 Step Improvement Process We have defined how we analyze the data using The 7 Step Improvement Process We have defined how we present and use the information using The 7 Step Improvement Process We have implemented corrective action using The 7 Step Improvement Process We have defined integration with the rest of the lifecycle domains and service management processes We have Technology metrics in place We have Process metrics in place We have Service Metrics in place CSFs and KPIs are defined
The purpose, goal and objective for the Service Reporting process is defined We have defined our reporting policy and rules We have defined our service measurement objectives We have defined our CSI policies Monitoring requirements are defined and implemented Data is gathered and analyzed on a consistent basis. Trend reporting is provided on a consistent basis Service Level Achievement reports are provided on a consistent basis Internal and External Service reviews are completed on a consistent basis Services have either clearly defined service levels or service targets Service Management processes have Critical Success Factors and Key Performance Indicators
We have defined the Return on Investment (ROI) process for CSI The business case for ROI is established We know what the benefits are of ITIL service improvements We know how it impacts our business We know how revenue is increased with ROI We know our value on investments We know what our ROI is We know what our payback time is We know how ITIL benefits translate to business benefits We measure benefits achieved
The business questions for CSI are defined We know where we are now We know what we want We know what we actually need We know what we can afford We know what we will get We know what we did get Service level Management plays a key role in working with the business
The goal for the Service Level Management process is defined The service improvement programme is defined
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