Excel Tool covering 260 Service Design Areas, including the Service Design Processes. Here is a small peek inside the process area of the tool and what it covers:
Service Design Processes We have defined Service Catalogue Management's Purpose, Goal and Objective We have defined Service Catalogue Management's Scope We have defined Service Catalogue Management's Value to the business We have defined Service Catalogue Management's Policies, Principles and basic concepts We have defined Service Catalogue Management's Process Activities, Methods and Techniques We have defined Service Catalogue Management's Triggers, Imputs, Outputs and interfaces We have defined Service Catalogue Management's KPIs We have defined Service Catalogue Management's Challenges, Critical Success Factors and Risks
We have defined Capacity Management's Purpose, Goal and Objective We have defined Capacity Management's Scope We have defined Capacity Management's Value to the business We have defined Capacity Management's Policies, Principles and basic concepts The Business Capacity Management sub-process is defined The Service Capacity Management sub-process is defined The Component Capacity Management sub-process is defined We have defined Capacity Management's Process Activities, Methods and Techniques The underpinning activities (tuning, utilisation and response time monitoring etc.) of Capacity Management are defined Threshold management and control is defined Demand Management is defined Modelling and trending are defined Application sizing is defined We have defined Capacity Management's Triggers, Imputs, Outputs and interfaces We have defined Capacity Management's KPIs We have defined Capacity Management's Information Management reporting We have defined Capacity Management's Challenges, Critical Success Factors and Risks
We have defined Availability Management's Purpose, Goal and Objective We have defined Availability Management's Scope We have defined Availability Management's Value to the business We have defined Availability Management's Policies, Principles and basic concepts We have defined Availability Management's Process Activities, Methods and Techniques The Reactive activites of Availability Management are Defined The Proactive activities of Availability Management are defined We have defined Availability Management's Triggers, Imputs, Outputs and interfaces We have defined Availability Management's KPIs We have defined Availability Management's Information Management reporting We have defined Availability Management's Challenges, Critical Success Factors and Risks
We have defined Service Continuity Management's Purpose, Goal and Objective We have defined Service Continuity Management's Scope We have defined Service Continuity Management's Value to the business We have defined Service Continuity Management's Policies, Principles and basic concepts We have defined Service Continuity Management's Process Activities, Methods and Techniques Service Continuity Management's Stage 1: Initiation is defined Service Continuity Management's Stage 2: Requirements and Strategy is defined Service Continuity Management's Stage 3: Implementation is defined Service Continuity Management's Stage 4:On-going Operation is defined We have defined Service Continuity Management's Triggers, Imputs, Outputs and interfaces We have defined Service Continuity Management's KPIs We have defined Service Continuity Management's Information Management reporting We have defined Service Continuity Management's Challenges, Critical Success Factors and Risks
We have defined Information Security Management's Purpose, Goal and Objective We have defined Information Security Management's Scope We have defined Information Security Management's Value to the business We have defined Information Security Management's Policies, Principles and basic concepts We have a defined Security Framework We have an Information Security Policy We have an Information Security Policy Management System We have defined Information Security Management's Process Activities, Methods and Techniques Information Security Management's Security Controls are defined Information Security Management's Management of security breaches and incidents is defined We have defined Information Security Management's Triggers, Imputs, Outputs and interfaces We have defined Information Security Management's KPIs We have defined Information Security Management's Information Management reporting We have defined Information Security Management's Challenges, Critical Success Factors and Risks
We have defined Supplier Management's Purpose, Goal and Objective We have defined Supplier Management's Scope We have defined Supplier Management's Value to the business We have defined Supplier Management's Policies, Principles and basic concepts We have defined Supplier Management's Process Activities, Methods and Techniques We have defined how we evaluate new suppliers and contracts We maintain a SDC (supplier and Contracts Database) We have defined how we establish new suppliers and contracts We have defined how we manage supplier, contract management and performance We have defined how we manage contract renewal and / or termination We have defined Supplier Management's Triggers, Imputs, Outputs and interfaces We have defined Supplier Management's KPIs We have defined Supplier Management's Information Management reporting We have defined Supplier Management's Challenges, Critical Success Factors and Risks
